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HA35-11 non-carrier specific firmware update needed

Created: Jul 5, 2022 06:57:24Latest reply: Jul 5, 2022 08:29:18 174 3 0 0 0
  HiCoins as reward: 0 (problem unresolved)

I purchased a Huawei HA35-11 (HW version: AV1HA35M Ver.A) online which was then delivered from a supplier in China. Unlike advertised, it is unfortunately an old device with a configuration for telecommunications provider in Slovakia. The reset did not flush this telco specific pre-configuration. That means, I cannot use the device at all as it cannot be configured with my ADSL account. 


Can you please provide me with the latest non-carrier specific firmware for the Huawei HA35-11 (HW version: AV1HA35M Ver.A) so that I can actually use this device?


Thank you! 

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Featured Answers
Chenxintao
Admin Created Jul 5, 2022 07:57:51

Hello, friend!


The HA35-11 is a carrier-customized ONT.


I'm sorry we were unable to access custom information and software.


If this device doesn't work in your area network, you'll need to contact your online device provider for a solution.


Thanks!

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All Answers
Chenxintao
Chenxintao Admin Created Jul 5, 2022 06:58:12

Hello, dear! It's nice to meet you in the community. We're working on your problem. Please be patient.
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Chenxintao
Chenxintao Admin Created Jul 5, 2022 07:57:51

Hello, friend!


The HA35-11 is a carrier-customized ONT.


I'm sorry we were unable to access custom information and software.


If this device doesn't work in your area network, you'll need to contact your online device provider for a solution.


Thanks!

View more
  • x
  • convention:

Saqibaz
Saqibaz Created Jul 5, 2022 08:29:18

Good answer
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