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H.460 Traversal Setting for Dual SC

Latest reply: May 31, 2019 11:38:34 631 4 12 0 0

LAN port connection on SC1 server. LAN1 must be connected to the network. LAN2 does not need to be connected.

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Below are the configuration setting for the SC1 server:


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Traversal Server Zone

Neighborhood IP

Enable H.323 & SIP

TLS: 5063    TCP: 5062


Below are the search rules configured in SC1


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LAN port connection on SC1 server. LAN1 must be connected to the network. LAN2 must be connected to the USG firewall which is then connected to the outside network.


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Below are the search rules configured in SC2


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Next step is to get the TE Desktop and TE Mobile to register to the SC server.

TE Desktop registered internally @ SC1 IP address (SC1)


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TE Mobile registered externally @ SC2 IP address


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Schedule a conference call from SMC2.0 between the TE Desktop registered internally (5051) externally (5052).


1)       Navigate to Conferences à New Conference

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2) Click on add participant 150913rohejheooqg450e7.png?23.png

3)       Click on the participant and click Add


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4)       Click on close and click Schedule Conferece


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Received the call immediately on the TE Desktop registered internally.


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However, it took some time for the TE Mobile registered externally. Noticed that the mobile was using the Office wireless. Below is the error message seen.

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Disable the wireless connection and enabled mobile 4G connection. Immediately, the SMC2.0 was able to call the TE Mobile. Call was successful.


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Successful call.


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Call List details on SC1


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Call List details on SC2



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Very helpful!!!!!
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I can read this sharing for all day long as it is too good!
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The Step is clear. Future you can add more on command line on SC how to verify the Service IP / Manage IP. Share some troubleshooting case . Thanks.
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Excellent troubleshooting case. Thanks for sharing with the provided steps in picture. Appreciate
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