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Grid loss fault.

Grid loss fault.

Created: Feb 18, 2022 11:39:12Latest reply: Feb 23, 2022 06:48:52 213 8 1 0 0
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Hi I have a grid loss faulty code appeared on my app. I also get Unexpected shut down. My system is still flashing green during the day but my last data from the app is from 3 weeks ago. So I have no idea if I am producing any solar at all. So far I have not had any help from the Huawei team. I will add photos to show the issue.
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Clearlove7
Admin Created Feb 18, 2022 11:55:48

Hello, friend.

According to your description and the additional pictures, the inverter was turned off accidentally. It is recommended to check the wiring problem of the inverter to make sure the inverter can work properly. If you are unable to locate the cause of the fault, we recommend contacting the PV center to locate the fault by sending an email to the following email address describing your problem and attaching your SN number.

Europe Email: eu_inverter_support@huawei.com   

China and Asia Pacific: solarservice@huawei.com     

Latin America: Email: la_inverter_support@huawei.com  

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Chanbora
Chanbora Created Feb 18, 2022 12:08:55 (0) (0)
 
hpl_Panda
hpl_Panda Created Feb 23, 2022 04:15:37 (0) (0)
 
Saqibaz
Saqibaz Created Feb 23, 2022 06:48:44 (0) (0)
 
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Clearlove7
Clearlove7 Admin Created Feb 18, 2022 11:55:48

Hello, friend.

According to your description and the additional pictures, the inverter was turned off accidentally. It is recommended to check the wiring problem of the inverter to make sure the inverter can work properly. If you are unable to locate the cause of the fault, we recommend contacting the PV center to locate the fault by sending an email to the following email address describing your problem and attaching your SN number.

Europe Email: eu_inverter_support@huawei.com   

China and Asia Pacific: solarservice@huawei.com     

Latin America: Email: la_inverter_support@huawei.com  

View more
  • x
  • convention：

Chanbora
Chanbora Created Feb 18, 2022 12:08:55 (0) (0)
 
hpl_Panda
hpl_Panda Created Feb 23, 2022 04:15:37 (0) (0)
 
Saqibaz
Saqibaz Created Feb 23, 2022 06:48:44 (0) (0)
 
(0) (0)
3#
Chanbora
Chanbora Created Feb 18, 2022 12:09:01

Good
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user_4598249
user_4598249 Created Feb 18, 2022 12:46:45

I initially got the message to say faulty grid code 2032. It hasn’t been the same since. My installer says this is normal and it will turn it self back on. But I have not had the app working for 3 weeks now. It says no solar output. It’s really hard getting anyone to help sadly
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Clearlove7
Clearlove7 Created Feb 18, 2022 12:58:35 (0) (0)
Hello, friend.
I suggest you contact the PV center I mentioned above, and I believe you will get a satisfactory solution soon. Thank you, I hope it will be helpful to you.  
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Saqibaz
Saqibaz Created Feb 23, 2022 06:48:52

Thanks for sharing
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