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Globe at Home Product Class: HG8145X6

Created: 3 days agoLatest reply: Apr 14, 2022 11:25:29 110 5 0 0 0
  HiCoins as reward： 0 (problem unresolved)
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The device seems to be restarting every couple of minutes. All LED lights except Power go off, then they come back on to the correct operational state, then go off again, and so on. Even with the default configuration.




Repetitive log entry from User log:


1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER

1980-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [5], Terminal:OTHER


Please Help. Thank you

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Chenxintao
Admin Created 3 days ago

Hello, friend!


Based on the information you provided, I cannot locate the fault accurately.


Symptoms and error codes indicate a hardware problem with the device. The error code range is wide. According to historical cases, the cause of the error code 104001 is that the ONT repeatedly restarts because the power supply is faulty.


You are advised to send the ONT to a local sales point for maintenance or replace an ONT.


Thanks!

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DDSN
DDSN Admin Created 3 days ago

Hi Mark123456,
Please wait patiently. Our engineers are looking for answers to your questions.
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Mark123456
Mark123456 Created 3 days ago

Posted by DDSN at 2022-04-14 09:56Hi Mark123456,Please wait patiently. Our engineers are looking for answers to your questions.

Thank you. Here's the product detail:

Manufacturer:Huawei Technologies Co., Ltd;
ProductClass:HG8145X6;
SerialNumber:485xxxxxxxxxxxx;
IP:10.207.2.0;
HWVer:1CDD.A;
SWVer:V5R020C00S290;

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4#
Chenxintao
Chenxintao Admin Created 3 days ago

Hello, friend!


Based on the information you provided, I cannot locate the fault accurately.


Symptoms and error codes indicate a hardware problem with the device. The error code range is wide. According to historical cases, the cause of the error code 104001 is that the ONT repeatedly restarts because the power supply is faulty.


You are advised to send the ONT to a local sales point for maintenance or replace an ONT.


Thanks!

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  • convention：
(0) (0)
5#
Mark123456
Mark123456 Created 3 days ago

Posted by Chenxintao at 2022-04-14 11:22 Hello, friend!Based on the information you provided, I cannot locate the fault accurately.Symptoms a ...
Thank you. I greatly appreciate your help. :)
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Chenxintao
Chenxintao Created 3 days ago (0) (0)
Hi, dear!
I am sorry and thank you for yor understand!
Welcome join forum!  
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