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Gaming Issues Possibly Affected by Router

Created: Feb 1, 2020 14:31:54Latest reply: Feb 1, 2020 15:11:49 1260 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi,


So chances are this topic has been answered elsewhere but please bear with me as I ask again. I am currently using a Huawei B618s-65d router throughout my house. 5G is not yet available in my country and as such, I am operating on a 4G+ network. A week back while trying to access online gaming my PS4 encountered network issues in which the NAT type was constantly 3. I tried various suggested tips as well as obvious tips to resolve the matter including:

- Bypassing my Ps4 from the range extender (Netgear Ex3700) and doing a direct wifi connection to the router

- Rebooting console/router/range extender and then later even resetting router and extender to the factory and setting them up again

- Initiating Port forwarding via Virtual server on My Huawei router (attached is 2 screenshots indicated the recommended ports and what I entered in the Port forward setting, I hope it's correct)

- Contacting my ISP to determine if there were any changes from their side (none that they stated, although the call center consultant didn't seem to understand a word of what I was saying so I don't know)

- Thinking to myself what would Sheldon cooper do, screaming into my pillow multiple times and throwing styrofoam cups at walls (Cant afford to throw real glass lol)


I'm at a loss so would really appreciate it if anyone with similar problems and solutions could help (also PS4 is too far from the router to run a LAN cable so that options out)


Thanks.

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liqiang185
Admin Created Feb 1, 2020 15:11:49

Dear user,


Here is the Enterprise forum. For mobile & home device issues, please refer to:


Support: http://consumer.huawei.com/en/.


You are also welcome to send an email to mobile@mail01.huawei.com or dial the hotline number (https://consumer.huawei.com/en/support/hotline/) if you have any questions about Huawei Consumer products.


Thanks for your understanding!

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All Answers
Dear user,

For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about any Huawei Consumer products.

Alternatively, you can enter your contact information in the following link, so that our Huawei personnel can contact you:

https://consumer.huawei.com/en/contact-us/.

Thanks for your understanding!
View more
  • x
  • convention:

Dear user,


Here is the Enterprise forum. For mobile & home device issues, please refer to:


Support: http://consumer.huawei.com/en/.


You are also welcome to send an email to mobile@mail01.huawei.com or dial the hotline number (https://consumer.huawei.com/en/support/hotline/) if you have any questions about Huawei Consumer products.


Thanks for your understanding!

View more
  • x
  • convention:

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