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FusionSolar not collecting data

Created: Feb 6, 2021 07:58:01Latest reply: Feb 6, 2021 08:12:49 367 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)
Hi anyone can help its problem with FusionSolar not collecting data since yesterday 5 February 2021
Whats us the problem guys?

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BetterMing
Created Feb 6, 2021 08:12:49

Hello dear!


You can refer to the following steps to process it on SmartLogger.


Collecting performance data


Context

You can recollect the solar inverter performance data, as well as daily, monthly and yearly energy yields.


Procedure

  • Choose Maintenance > Device Mgmt. > Data Re-Collection.


  • Select the type of data to be collected and set the collection period.


  • Select the name of the device whose data is to be collected and click Collect Data.


  • Wait until all data is gathered. On the Monitoring page, query the collection result.


Alternatively, you may send the SN number of the device and your question to EU_ inverter_ support@huawei.com.

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DDSN
DDSN Admin Created Feb 6, 2021 07:59:18

Hi user_4099449,
Please wait patiently. Our engineers are looking for answers to your questions.
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Hello dear!


You can refer to the following steps to process it on SmartLogger.


Collecting performance data


Context

You can recollect the solar inverter performance data, as well as daily, monthly and yearly energy yields.


Procedure

  • Choose Maintenance > Device Mgmt. > Data Re-Collection.


  • Select the type of data to be collected and set the collection period.


  • Select the name of the device whose data is to be collected and click Collect Data.


  • Wait until all data is gathered. On the Monitoring page, query the collection result.


Alternatively, you may send the SN number of the device and your question to EU_ inverter_ support@huawei.com.

View more
  • x
  • convention:

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