FusionSolar- Import remains 0.00 kWh

BetterMing · Created Oct 10, 2019 08:24:08

Hi, eicosan.
There may be two states in which there is a power consumption of 0.
1. You are using electricity that you produce yourself, without using electricity from the grid. So the power consumption is 0
2. If it is determined that the grid power is being used, it is likely that the meter has failed. You can provide the SN number of the device and ask for help from this mailbox.（eu_inverter_support@huawei.com）

wissal · Created Oct 9, 2019 19:58:10

Hello,
Please refer to the link below to find the answer for your issue:
https://support.huawei.com/enterprise/en/doc/EDOC1100054980
Thanks

eicosan · Created Oct 10, 2019 06:34:10

Hi Wissal, Thanks for the Quick Start Guide. Unfortunately, this does not describe the issue I'm having. Expect weather forecast all functions are working, only the "Import" energy is not showing up, resulting in a wrong overall "Consumption".

MPatel · Created Oct 10, 2019 07:11:55

Dear Can you try with below link

https://support.huawei.com/enterprisesearch/?lang=en#keyword=fusionsolar&lang=en&start=1&type=ALL

BetterMing · Created Oct 10, 2019 08:24:08

Hi, eicosan.
There may be two states in which there is a power consumption of 0.
1. You are using electricity that you produce yourself, without using electricity from the grid. So the power consumption is 0
2. If it is determined that the grid power is being used, it is likely that the meter has failed. You can provide the SN number of the device and ask for help from this mailbox.（eu_inverter_support@huawei.com）

eicosan · Created Oct 10, 2019 12:02:29

Thanks BetterMing, I will contact the provided mailbox.

FusionSolar- Import remains 0.00 kWh

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FusionSolar- Import remains 0.00 kWh

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