Got it

[FusionCloud Serviceability Achievemets- Issue 17– FusionAccess Troubleshooting

Latest reply: Jan 19, 2022 09:41:42 2867 2 2 0 0

Issue 17, 2015

FusionAccess Troubleshooting

Abstract

This issue describes the FusionAccess troubleshooting documentation and tools.

Huawei desktop cloud peripheral assistant: The Huawei desktop cloud peripheral assistant provides self-help peripheral policy check, routine analysis, and in-depth analysis functions as well as configuration guidelines for user administrators, frontline personnel, channel personnel, and other users who are to carry out the desktop cloud peripheral tests. This can help users easily configure and debug peripherals and help R&D personnel quickly locate on-site peripheral problems.

Fault Locating and Information Collection of FusionAccess VMs: The Huawei vDesk user experience optimization tool is installed on user VMs. It is recommended that end users use this tool to collect logs and other information for fault locating.

Information Collection Tool of the FusionAccess Management System: FusionCare can collect system fault information and send the information to Huawei R&D engineers for fault locating.

Forum: The Huawei cloud computing forum provides troubleshooting methods for many common faults. Users can submit their problems in the forum and wait for technical experts to help them resolve their problems.

FusionAccess Troubleshooting documentation: The FusionAccess documentation includes the alarm help, common faults troubleshooting, emergency handling, parts replacement, and information collection documents.

FusionAccess Knowledge Base: The FusionAccess knowledge base provides the troubleshooting guidance of common faults.

Huawei Desktop Cloud Peripheral Assistant

Overview

FusionAccess Troubleshooting


Fault Locating and Information Collection of FusionAccess VMs

Overview


FusionAccess Troubleshooting


How to Obtain

  Huawei vDesk help

Information Collection Tool of the FusionAccess Management System

Overview


FusionAccess Troubleshooting


How to Obtain

          FusionCare download

Cloud Computing Forum ? FusionAccess

Overview


FusionAccess Troubleshooting


How to Obtain

 Cloud Computing Forum

FusionAccess Troubleshooting Product Documentation

Overview


FusionAccess Troubleshooting


How to Obtain

FusionCloud Desktop Troubleshooting

FusionAccess Knowledge Base

Overview


FusionAccess Troubleshooting


How to Obtain

FusionAccess Knowledge Base

About This Publication

IT Cloud Computing Serviceability Achievements is intended for frontline engineers. This publication is prepared by Huawei headquarters service engineers in cooperation with R&D engineers and delivers after-sales materials about Huawei cloud computing products, including FusionSphere, FusionCube, and FusionAccess.

This publication helps improve your skills in delivering and maintaining cloud computing products. If you have any suggestions and comments, contact us at:

l  zhaobaoming@huawei.com (for cloud computing service issues)

l  grace.liyu@huawei.com (for cloud computing documentation issues)

l  jayson.zheng@huawei.com (for cloud computing maintenance issues)

  • x
  • convention:

Mr.V
Official Created Jun 25, 2015 12:08:55

good!

View more
  • x
  • convention:

user_4358465
Created Jan 19, 2022 09:41:42

A decent introductory walkthrough.
View more
  • x
  • convention:

Comment

You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.
Information Protection Guide
Thanks for using Huawei Enterprise Support Community! We will help you learn how we collect, use, store and share your personal information and the rights you have in accordance with Privacy Policy and User Agreement.