[FusionCloud Serviceability Achievemets- Issue 17– FusionAccess Troubleshooting

Abstract

This issue describes the FusionAccess troubleshooting documentation and tools.

Huawei desktop cloud peripheral assistant: The Huawei desktop cloud peripheral assistant provides self-help peripheral policy check, routine analysis, and in-depth analysis functions as well as configuration guidelines for user administrators, frontline personnel, channel personnel, and other users who are to carry out the desktop cloud peripheral tests. This can help users easily configure and debug peripherals and help R&D personnel quickly locate on-site peripheral problems.

Fault Locating and Information Collection of FusionAccess VMs: The Huawei vDesk user experience optimization tool is installed on user VMs. It is recommended that end users use this tool to collect logs and other information for fault locating.

Information Collection Tool of the FusionAccess Management System: FusionCare can collect system fault information and send the information to Huawei R&D engineers for fault locating.

Forum: The Huawei cloud computing forum provides troubleshooting methods for many common faults. Users can submit their problems in the forum and wait for technical experts to help them resolve their problems.

FusionAccess Troubleshooting documentation: The FusionAccess documentation includes the alarm help, common faults troubleshooting, emergency handling, parts replacement, and information collection documents.

FusionAccess Knowledge Base: The FusionAccess knowledge base provides the troubleshooting guidance of common faults.

Huawei Desktop Cloud Peripheral Assistant

【Overview】

Fault Locating and Information Collection of FusionAccess VMs

【Overview】

【How to Obtain】

  Huawei vDesk help

Information Collection Tool of the FusionAccess Management System

【Overview】

【How to Obtain】

          FusionCare download

Cloud Computing Forum ? FusionAccess

【Overview】

【How to Obtain】

 Cloud Computing Forum

FusionAccess Troubleshooting Product Documentation

【Overview】

【How to Obtain】

FusionCloud Desktop Troubleshooting

FusionAccess Knowledge Base

【Overview】

【How to Obtain】

FusionAccess Knowledge Base

About This Publication

IT Cloud Computing Serviceability Achievements is intended for frontline engineers. This publication is prepared by Huawei headquarters service engineers in cooperation with R&D engineers and delivers after-sales materials about Huawei cloud computing products, including FusionSphere, FusionCube, and FusionAccess.

This publication helps improve your skills in delivering and maintaining cloud computing products. If you have any suggestions and comments, contact us at:

l  zhaobaoming@huawei.com (for cloud computing service issues)

l  grace.liyu@huawei.com (for cloud computing documentation issues)

l  jayson.zheng@huawei.com (for cloud computing maintenance issues)