Got it

FusionAccess - The connection to the database is abnormal

Created: Jul 29, 2022 07:04:59Latest reply: Jul 30, 2022 03:29:13 150 4 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Dears,


Kindly support , i am not abe to access FusionAccess portal , but the ITA VM is normal and IP is pingable .

The connection to the database is abnormal

ITA VM

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olive.zhao
Admin Created Jul 29, 2022 07:51:56

Hello, friend!

Have you changed the password for the ITA to log in to the database? 

The possible cause is that the password used by the ITA to connect to the database is reclaimed, but the configuration is not synchronized on the FusionAccess portal. As a result, after the FusionAccess server is restarted, the FusionAccess fails to connect to the database and the FusionAccess fails to log in to the FusionAccess.

Wait for your feedback!

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Thomas_Tan
Thomas_Tan Admin Created Jul 29, 2022 07:08:37

Hello, dear.


It's nice to meet you in the community.


We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.


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olive.zhao
olive.zhao Admin Created Jul 29, 2022 07:51:56

Hello, friend!

Have you changed the password for the ITA to log in to the database? 

The possible cause is that the password used by the ITA to connect to the database is reclaimed, but the configuration is not synchronized on the FusionAccess portal. As a result, after the FusionAccess server is restarted, the FusionAccess fails to connect to the database and the FusionAccess fails to log in to the FusionAccess.

Wait for your feedback!

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DANIH
DANIH Created Jul 29, 2022 08:12:32

Posted by olive.zhao at 2022-07-29 07:51 Hello, friend!Have you changed the password for the ITA to log in to the database? The possible cau ...
ok I will check but what is the default password and how to change it
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olive.zhao
olive.zhao Admin Created Jul 30, 2022 03:29:13

Posted by DANIH at 2022-07-29 08:12 ok I will check but what is the default password and how to change it

For more details, see Changing the Passwords of the GaussDB Common Accounts.


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