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FusionAccess Fail to Quer...

FusionAccess Fail to Query HDC computer name.

Created: May 17, 2019 06:45:41Latest reply: May 17, 2019 08:32:17 830 3 0 0 0
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Hello, our company has a Huawei desktop cloud environment, Huawei's AD server has been used before, but recently the company has rectified, we installed our own AD server, To update domain information with try to reinstall Fusion access facing or error message as attached below：Fail to Query HDC computer name.

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olive.zhao
Admin Created May 17, 2019 08:32:17

Hi there!

Perform the following steps to locate the fault:

1. Log in to FusionCompute portal and FusionAccess portal to check whether an alarm is generated and whether the FA component is normal. If an alarm is generated, clear the alarm first.

2. Check whether the forward and reverse lookup records of the HDC host name are correctly configured on the DNS. If yes, perform the following operations to query the IP address:

a) Ping the domain name from the infrastructure VM to locate the fault. If the ping operation is successful.

b) Check the HDC address on the AD server.

c) Run the ifconfigure command to check whether the IP address of the infrastructure VM is the same as that configured on the HDC.

Set the IP address of the HDC to the IP address of the AD server.
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  • x
  • convention：

Nosi
Nosi Created Apr 26, 2021 07:45:32 (0) (0)
Hi Olive. I am a little confused by your above answer. Should HDC address match infrastructure VM address or should it match AD server address?  
olive.zhao
olive.zhao Reply Nosi  Created Apr 26, 2021 08:58:47 (0) (0)
VM  
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2#
olive.zhao
olive.zhao Admin Created May 17, 2019 08:32:17

Hi there!

Perform the following steps to locate the fault:

1. Log in to FusionCompute portal and FusionAccess portal to check whether an alarm is generated and whether the FA component is normal. If an alarm is generated, clear the alarm first.

2. Check whether the forward and reverse lookup records of the HDC host name are correctly configured on the DNS. If yes, perform the following operations to query the IP address:

a) Ping the domain name from the infrastructure VM to locate the fault. If the ping operation is successful.

b) Check the HDC address on the AD server.

c) Run the ifconfigure command to check whether the IP address of the infrastructure VM is the same as that configured on the HDC.

Set the IP address of the HDC to the IP address of the AD server.
View more
  • x
  • convention：

Nosi
Nosi Created Apr 26, 2021 07:45:32 (0) (0)
Hi Olive. I am a little confused by your above answer. Should HDC address match infrastructure VM address or should it match AD server address?  
olive.zhao
olive.zhao Reply Nosi  Created Apr 26, 2021 08:58:47 (0) (0)
VM  
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