Fusion Solar ios app don’t get data

Hello User. we are reviewing your question and we will answer you shortly. Thanks.

Hello,
Check if the power station is not connected to the meter, or if there is a problem with the meter communication. If the network communication and hardware installation is normal. You can check on the meter screen to see if the communication parameters are set correctly.
Check if the meter is online in the Fusionsolar APP. If everything is normal. Then there may be a bug in Fusionsolar.
Email your inverter's SN to eu_inverter_support@huawei.com and tell them your situation and what help you need.
Thanks

Hello, friend.

Were you able to see the power station information before? Or did you suddenly not see the station information today? You can ask your installer to create a new user for you and associate the user with your plant to check whether the plant information can be viewed.

Hello, thanks for your responses. All is well connected, my installer can see the data in their app and my user is associated to the plant. I can see the data in my app Monday and Tuesday. Yesterday and today I can't see nothing, I have "No data". I will try to create another user (my installer create it). Thanks

Hello, friend.

@edugonzalez According to your description, the inverter may be disconnected from FusionSolar. As a result, no data is displayed. Now we need to determine whether the problem is caused by onsite communication or fusionsolar display. Observe the color of the indicator on the communication stick. If the indicator on the communication stick is not steady green, check whether the communication stick is faulty. If the indicator is steady green, the fusionsolar display may be faulty. Contact PV Center:

You can send an email to the following email address describing your problem and attaching your SN number.

Europe Email: eu_inverter_support@huawei.com

China and Asia Pacific: solarservice@huawei.com

Latin America Email: la_inverter_support@huawei.com

Hello,

Finally my installer created a new user for me and now the have the data in the app without problems. Is strange that initial user have this problem… But is solved. Thank you to all