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Fusion Compute portal can...

Fusion Compute portal cannot open

Created: Feb 18, 2019 14:02:24Latest reply: Feb 19, 2019 01:12:39 1625 2 0 0 0
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Issue in the VDI Fusion Compute Portal

 

I cannot access the Fusion Compute by browser,

                                             

Then I checked the services of VRM and found that the vrmd service is dead in the Active VRM,

Then I restarted the vrmd service by “service vrmd restart”, and it became normal as you see in the below picture,

Then when I try to open the fusion compute with the browser but the below error appears,



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Astart
Created Feb 19, 2019 01:12:39

Hello, as you know the FusionCompute portal is realte the "vrmd" service. I suggest you to follow the blew steps to check your environment.
1. Execute the command "service had query" to check all the components status, if all has a normal status, please do a change vrm node operation. Execute the command at the vrm master node "sh /opt/galax/gms/common/ha/switchOverHA.sh".
2. Change the broswer to try again "Firefox 24.0 or Internet Explorer 9".

Hope this can help you, if it did not solve your problem, please connect the TAC with remote session to troubleshooting. Thanks!

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o.alshafaey
o.alshafaey Created Feb 18, 2019 20:21:38

please check the below link :
https://support.huawei.com/enterprise/en/knowledge/EKB1000090997
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Astart
Astart Created Feb 19, 2019 01:12:39

Hello, as you know the FusionCompute portal is realte the "vrmd" service. I suggest you to follow the blew steps to check your environment.
1. Execute the command "service had query" to check all the components status, if all has a normal status, please do a change vrm node operation. Execute the command at the vrm master node "sh /opt/galax/gms/common/ha/switchOverHA.sh".
2. Change the broswer to try again "Firefox 24.0 or Internet Explorer 9".

Hope this can help you, if it did not solve your problem, please connect the TAC with remote session to troubleshooting. Thanks!

View more
  • x
  • convention：
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