Got it

Frequent failure of MSAG

Created: Jul 19, 2021 11:11:45Latest reply: Jul 27, 2021 05:26:15 412 6 1 0 0
  Rewarded HiCoins: 0 (problem resolved)
Hi

Please need your valuable support, as one huawei MSAG, at the moment MSAG is UP and connecting but there was a disconnetivity session observed between 12.27 to 12.45 PM. Please check the below alarms and guide me what was the issue occured.

H-M(config)#
ALARM 402592 RECOVERY CLEARED 0x0a32a0dd EQUIPMENT 2021-05-05 04:45+05:00
ALARM NAME  : The Ethernet port link status changes from down to up.
  SRVEFF      :
  PARAMETERS  : FrameID: 0, SlotID: 2, PortID: 0
  DESCRIPTION : The Ethernet port link status changes from down to up.
  CAUSE       : The port is online.
  ADVICE      : No need to deal with it.
  --- END
  ALARM 402591 FAULT MAJOR 0x0a31a0dd EQUIPMENT 2021-05-05 04:45+05:00
  ALARM NAME  : The Ethernet port link status changes from up to down.
  SRVEFF      :
  PARAMETERS  : FrameID: 0, SlotID: 2, PortID: 0
  DESCRIPTION : The Ethernet port link status changes from up to down.
  CAUSE       : The port is offline.
  ADVICE      : 1. Check the port status. If the port disabling command is
                executed, enable the port; 2. Check the connection of the
                network cable. If the network cable is connected properly, and
                the port is offline, replace the network cable; 3. Replace the faulty board.       
  --- END

Thakns

Featured Answers
Chenxintao
Admin Created Jul 19, 2021 12:24:30

Hello, friend!


The two alarms in the problem description are related to Layer 3 interfaces. 


For the first alarm, the Ethernet port link status changes from down to up. 

No processing is required.

For the second alarm, the Ethernet port link status changes from up to down.


The troubleshooting procedure is as follows:


1. Run the display vlan command to query whether the L3 interface contains any physical port.

If the VLAN does not contain any port, go to 2.

If the VLAN contains a port, but the port is in the down state, go to 3.


2. Run the port vlan command to add the physical port to the L3 interface, or run the service-port command to add the service virtual port to the L3 interface. Run the display interface command to query the link status of the L3 interface.

If the link is in the normal (up) state, and the system generates the L3 Interface Link Up, go to 10.

If the link is in the faulty (down) state, go to 3.


3. The physical port that is contained in the L3 interface is in the abnormal state. Then, check whether the physical connection is correct and whether the LED of the interface is on.

If the connection is correct and the LED is on, go to 4.

If the connection is correct and the LED is not on, go to 6.

If the connection is incorrect, go to 7.


4. Run the display interface command to query the L3 interface status.

If the L3 interface is in the Administratively Down state, go to 5.

If the activation status of the port is normal, go to 9.


5. Run the undo shutdown command to activate the Ethernet port again if the L3 interface is manually deactivated, go to 8.


6. Check whether the peer device and the board are in the normal state. If they are in the abnormal state, replace the board or the peer device, go to 8.


7. Properly connect the line. Go to 8.


8. Run the display interface command to query that the link status of the L3 interface.

If the link is in the normal (up) state, and the system generates the L3 Interface Link Up, go to 10.

If the link is in the faulty (down) state, go to 9.


9. Contact the technical support specialist to handle the alarm.


10. End.


Thanks!

View more
  • x
  • convention:

Chanbora
Chanbora Created Jul 27, 2021 05:03:54 (0) (0)
 
All Answers
Dear we are working on it now.
View more
  • x
  • convention:

Dear, what's your product?
View more
  • x
  • convention:

Hello, friend!


The two alarms in the problem description are related to Layer 3 interfaces. 


For the first alarm, the Ethernet port link status changes from down to up. 

No processing is required.

For the second alarm, the Ethernet port link status changes from up to down.


The troubleshooting procedure is as follows:


1. Run the display vlan command to query whether the L3 interface contains any physical port.

If the VLAN does not contain any port, go to 2.

If the VLAN contains a port, but the port is in the down state, go to 3.


2. Run the port vlan command to add the physical port to the L3 interface, or run the service-port command to add the service virtual port to the L3 interface. Run the display interface command to query the link status of the L3 interface.

If the link is in the normal (up) state, and the system generates the L3 Interface Link Up, go to 10.

If the link is in the faulty (down) state, go to 3.


3. The physical port that is contained in the L3 interface is in the abnormal state. Then, check whether the physical connection is correct and whether the LED of the interface is on.

If the connection is correct and the LED is on, go to 4.

If the connection is correct and the LED is not on, go to 6.

If the connection is incorrect, go to 7.


4. Run the display interface command to query the L3 interface status.

If the L3 interface is in the Administratively Down state, go to 5.

If the activation status of the port is normal, go to 9.


5. Run the undo shutdown command to activate the Ethernet port again if the L3 interface is manually deactivated, go to 8.


6. Check whether the peer device and the board are in the normal state. If they are in the abnormal state, replace the board or the peer device, go to 8.


7. Properly connect the line. Go to 8.


8. Run the display interface command to query that the link status of the L3 interface.

If the link is in the normal (up) state, and the system generates the L3 Interface Link Up, go to 10.

If the link is in the faulty (down) state, go to 9.


9. Contact the technical support specialist to handle the alarm.


10. End.


Thanks!

View more
  • x
  • convention:

Chanbora
Chanbora Created Jul 27, 2021 05:03:54 (0) (0)
 
Thanks for your kind valuable support
View more
  • x
  • convention:

great
View more
  • x
  • convention:

Comment

You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.