[Issue]
Forgot all passwords and need to reset the console password for
NetEngine20E/05015GPK/V800R009C10SPC200+SPH032/V800R009C10SPC200
[Analysis ]
We checked the documentation and knowledge base.
[Root cause ]
After confirmation we found that :
Our products do not support the fuction of clear console interface passwords on V8R9C10 version , the version version needs to be upgraded.
V8R10C10 support this function so you can upgrade the version by the management interface .
[Solution]
Note : Please confirm the device name. If it is NE20E-S2, operate it directly. If it is NE20E-S4/S8/S16, be sure to pull out one main control board first.
Steps for 1 MPU :
step1: upgrade v8r10 in bootmenu
choose --1. Install OS through ethernet interface.
step2: reboot and go for bootmenue
step3: choose the menu in bootrom to clear the password (this version add a new menu to clear password)
step4: login device , run command to set new console password and save the configuration
Steps for 2 MPU :
step1: remove standby MPU
step2: upgrade v8r10 in bootmenu
choose --1. Install OS through ethernet interface.
step3: reboot and go for bootmenue
step4: clear the password in bootmenu
step5: login device , run command to set new console password and save the configuration
step6: Insert the second MPU，
