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Forced to reset B525s-23a a couple of times a week

Created: Dec 19, 2018 19:25:03Latest reply: Dec 19, 2018 19:55:18 2432 1 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi all!


This post enquires about the issue of being forced to reset B525s-23a a couple of times a week. Please see more details as you read further down.


Huawei B525s-23a

Source: http://www.e-winkyzg.com/sale-10791957-huawei-b525s-65a-4g-lte-cat6-wireless-router-up-to-300-mbps-download-speed-with-sim-card-slot.html


ISSUE DESCRIPTION 


When the support through the phone is unable to solve this issue, I'm trying my best on this forum regarding this issue.


We've bought a brand new B525s-23a from a retailer to replace our outdated router from another brand.


However, we are now forced to reset it a couple of times a week due to it getting stuck with red light lightning on it. We are only pushing out a 169.254.xx.xx IP and a IPv6 IP to the connected device.


We are also using the bridge mode, because that's why we bought it. But the bridge mode is a real pain in the ass to use because it's too buggy to use and the support can't tell me what 'Note: Only supports wireless dial-up in bridge mode.' means at all!


Any clues on how to solve this issue of being forced to reset B525s-23a a couple of times a week? Or are we forced to buy another brand that works better than this one? Thanks in advance!

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Featured Answers
rociot
Created Dec 19, 2018 19:55:18

Hi there!

This is a home device.

If you need help with issues related to home devices, it is recommended that you visit the Huawei Consumer website (
http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline), which provides the hotline number. 


You can also contact the Consumer service mailbox at mobile@huawei.com.

Regards!
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All Answers
rociot
rociot Created Dec 19, 2018 19:55:18

Hi there!

This is a home device.

If you need help with issues related to home devices, it is recommended that you visit the Huawei Consumer website (
http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline), which provides the hotline number. 


You can also contact the Consumer service mailbox at mobile@huawei.com.

Regards!
View more
  • x
  • convention:

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