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Fluctuating EG8247H5

Created: Jul 26, 2021 19:16:38Latest reply: Aug 20, 2021 15:28:42 321 5 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Hi, 

For the last two weeks or so, facing random fluctuation, During that period, no Ping to Gateway (192.168.18.1) & 8.8.8.8, and the internet is not accessible, but as soon as ping recovers, i could ping gateway and access internet. 

One thing I had noticed after logging to ONT (as soon as Ping recovers), CPU was highly utilized . (Please see snapshots)



During Problematic Condition

 


031943h7ommzhb9oa99rrj.png


Snapshot after ping resume 

031941m6nxymr1ft1uhfwt.png


OK Condition


 

031946pbo7sprfhsdvmoa0.png

 

 

031948n15isv9hgq9osdvo.png



 

Basic Information
Device Type:EG8247H5
Description:EchoLife EG8247H5 GPON Terminal (CLASS B+/WIFI+/PRODUCT ID:21500837362SL5601867/CHIP:000b0020200423)
SN:4857544326042DA3 (HWTC26042DA3)
Hardware Version:15ED.A
Software Version:V5R019C00S100
Manufacture Info:21500837362SL5601867.C402
ONT Registration Status:O5(Operation state)
ONT ID:37

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Chenxintao
Admin Created Jul 27, 2021 01:58:35

Hello, friend! 


The CPU usage of the ONT (EG8247H5) is high in many cases. I cannot locate the fault based on the information you use.


However, I read the advertised description of the device, and if the device is used in a non-standard scenario, the following malfunctions:

1. The function and performance of the device are abnormal after the device fails.

2. The power adapter fails to be powered on or the housing is deformed.


Reason:

The ONT is used in non-standard scenarios, such as outdoor or semi-outdoor scenarios, and the power supply is abnormal.

1. The fiber reinforcing rib is not cut off before being connected to the home.

2. Network cables and telephone cables are routed outdoors or the ONT is directly installed outdoors.

3. The power grid voltage is unstable and the power cable is in poor contact. As a result, the input voltage of the power adapter fluctuates greatly and exceeds the working voltage range of the power adapter.


Solution:

1. Cut off the fiber reinforcing rib before connecting the fiber to the home.

2. Install the ONT in a clean indoor environment. Do not use network cables and telephone cables.

3. Ensure that the power supply of the adapter is in good contact and the voltage is within the input specifications of the power adapter. For details about the input specifications, see the nameplate of the power adapter.


Thanks!


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BAZ
BAZ Created Jul 31, 2021 18:47:00 (0) (0)
@chenxintao Thanks for your feedback but power and fiber are ok , otherwise, problem occurred for longer period (like 1 minute or so) but i face for shorter time like 20 - 30 seconds for several times  
All Answers
Hello. can you clarify your question?? What do you need? Thanks.
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BAZ
BAZ Created Jul 26, 2021 19:28:48 (0) (0)
Please see now. I elobrated
@Chenxintao  

Hello, friend! 


The CPU usage of the ONT (EG8247H5) is high in many cases. I cannot locate the fault based on the information you use.


However, I read the advertised description of the device, and if the device is used in a non-standard scenario, the following malfunctions:

1. The function and performance of the device are abnormal after the device fails.

2. The power adapter fails to be powered on or the housing is deformed.


Reason:

The ONT is used in non-standard scenarios, such as outdoor or semi-outdoor scenarios, and the power supply is abnormal.

1. The fiber reinforcing rib is not cut off before being connected to the home.

2. Network cables and telephone cables are routed outdoors or the ONT is directly installed outdoors.

3. The power grid voltage is unstable and the power cable is in poor contact. As a result, the input voltage of the power adapter fluctuates greatly and exceeds the working voltage range of the power adapter.


Solution:

1. Cut off the fiber reinforcing rib before connecting the fiber to the home.

2. Install the ONT in a clean indoor environment. Do not use network cables and telephone cables.

3. Ensure that the power supply of the adapter is in good contact and the voltage is within the input specifications of the power adapter. For details about the input specifications, see the nameplate of the power adapter.


Thanks!


View more
  • x
  • convention:

BAZ
BAZ Created Jul 31, 2021 18:47:00 (0) (0)
@chenxintao Thanks for your feedback but power and fiber are ok , otherwise, problem occurred for longer period (like 1 minute or so) but i face for shorter time like 20 - 30 seconds for several times  
BAZ
BAZ MVE Author Created Aug 20, 2021 15:28:42

LOOKING FOR RESPONSE
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