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Fix the error terminalCode is empty on Neteco APP

Latest reply: Sep 2, 2020 13:37:15 7075 7 1 0 1

Using the Neteco App on the Android phone, this can generate the terminal errorCode is empty error:

202620ha0wn50jn60nofnw.png?image.png

This alarm is generated because the application identification number is not synchronized with the phone.


Follow the next steps to fix the error;

Open the aplication and form the main page choose settings 203120ta8h1yxzz056cp86.png?image.png;

203028dqtltzn8nt8ctded.png?image.png

Select Identification number:

203217nfx5fgxgwxmcbwwb.png?image.png

Confirm the Identification number:

203450diiybg36pvyqvd5c.png?image.png


Select the tab back from your phone and the aplication closed. Open again the aplication and now you can login on Nteco APP with your account:

203701n999299952l44x2x.png?image.png

Hi, I am having this problem after update on samsung phone.
When I try this solution the identification number is blank!

Any ideas to help please?
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Confucius
Confucius Created Jan 2, 2020 05:41:50 (0) (0)
We have noticed that this is happening due to the fact that the Android version from your mobile phone was upgraded to the latest firmware and now the system became incompatible with the NetEco APP.
Unfortunately, NetEco APP will not be upgraded anymore do to the fact that NetEco servers will migrate soon to the newest monitoring portal, which is FusionSolar.
we recommend you to create an account on FusionSolar server and connect your inverter there.  
GuusW
GuusW Reply Confucius  Created Apr 25, 2020 18:59:43 (0) (0)
Could you explain in simple language how to do this?
plan of steps ?  
İ have this problem too. İdentification code is empty how can i fix this problem
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I heve the same problem: with iphone it works ok, with android 9 it gives this error message
GuusW Reply Confucius Created 2 Seconds ago
Could you explain in simple language how to do this?
plan of steps ?
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Confucius
Moderator Created Apr 30, 2020 18:19:41

Posted by GuusW at 2020-04-25 13:02 I heve the same problem: with iphone it works ok, with android 9 it gives this error messageGuusW Re ...
null
Hello,

Please check this post, it will solve your problem:
https://forum.huawei.com/enterprise/en/how-to-solve-neteco-app-issue-after-phone-upgrade-at-android-10/thread/614200-100027

Waiting your feedback.
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prezados, bom dia

Sabem me informar o SERVER IP do Brasil ?

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