Fault Diagnosis for eA380 Series LTE CPE

Procedure 

1.When the LTE CPE fails to access the Internet, run the Ping function to quickly check the network connection status.
a. Start the IE browser, enter https://192.168.1.1 in the address bar, and press Enter. Log in to the Web management page, and enter User name and Password. 

 NOTE: Use Internet Explorer 9 (IE9) or a later version.
b. Choose Settings > TR-069 Management> Diagnosis to open the Diagnosis page.
c. Set Diagnosis Method to Ping.
d. Enter the domain name in the Destination IP address/domain name box.
e. Click Apply. Wait until the operation is performed. The command output is displayed in the Result box.
NOTE: Timeout indicates the timeout period of each reply, and ranges from 1 to 10 seconds.

2. When the LTE CPE does not run properly, the System Check can be used to preliminarily identify the problem.
a. Start the IE browser, enter https://192.168.1.1 in the address bar, and press Enter. Then enter the correct password and click Log In.
 NOTE： Use Internet Explorer 9 (IE9) or a later version.
b. Choose Settings > TR-069 Management> Diagnosis to open the Diagnosis page.
c. Set Diagnosis Method to System Check.
d. Click Check.
e. Wait until the system check is performed. Click Export to export the detailed information to the computer. If necessary, send the detailed information to maintenance personnel.