Failure to register a TE40 Highlighted

Latest reply: Sep 16, 2019 10:02:04 587 4 79 1

This post highlights a failure to register a TE40. Please see below for details.


Problem Description :


Failed to register TE40

 

Analysis Progress :

1)  Get the SMC and TE40 IP address

2)  Get the H.323 and SIP information of TE40

On SMC:


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On TE40


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3)  Checked whether the port of the TE40 side had been opened but can't be established


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4)  Checked the SMC license

 

5)    Checked the current alarm of TE40 on SMC to verify the issue. Below instruction is using TE20 as an example.
Devices > Participants > “Endpoint” > Alarms > Current alarms
Alarm that we get : Sip Registration Failure

7.1


7.2

6)  Check whether SC H.323 and SIP information

Devices > Switch Centers > EmbededSC


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7)   Use the command below to check the port in the TE40 environment

netstat-ano|findstr 5060

netstat -ano|findstr 5061

8)  Get the SC log & signaling diagnostic.

(a)    Start Diagnosis

Devices > SC > Embeded SC > Signaling Diagnosis > Start Diagnosis

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(b)   Register the TE40 again on SMC to get the error


(c)   Get the Operation logs
EmbededSC > Logs > Operation logs > Export


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(d)  Get the Device logs

EmbededSC > Logs > Device logs > Export


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(e)   Get the Signaling Diagnosis

Stop Signaling Diagnosis > Export


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9)  In the diagnostic, we can't find any information related to port 5061 (For TLS). Check the configured port on TE40 and found it using 5161. Changed it back to 5061.


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10)   From TE40 environment telnet to check the SMC environment whether opened the 5060 and 5061 port.

Successfully telnet

Command :

telnet "GK address" 5060
telnet "GK address" 5061


 

11)   From SMC environment using putty to Telnet to check the TE40 environment whether opened the 5060 and 5061 port.

Successfully telnet

Host Name (or IP address) ="TE40 IP address"

Port =5060 & 5061

Connection type =Telnet

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12)   Get the information below again

Ø  TE40 Signaling Diagnostics

Ø  SC Signaling Diagnostics

Ø  SC SIP information(Screenshot)

At TE40 Side:

(a)    Maintenance > Diagnostics > Signaling Diagnostics > Start

At SMC Side:

(b)   Details > SIP > Supprot TLS = “Yes”Note:

If there is Support TLS = “No”, must change to “Yes”(If the endpoint is using TLS to register). To change the configuration, please refer the steps below. If the Support TLS = “Yes” by default, please proceed to Step (d)


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(c)  Edit > SIP > Support TLS =“Tick” > Yes

NoteAfter edit must reboot


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(d)   Devices > Switch Centers > Embeded SC > Signaling Diagnosis > Start Diagnosis > “Register the TE40 again on SMC to get the error" > Stop Diagnosis > Export


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At TE40 Side:

(e)    Maintenance > Diagnostics > Signaling Diagnostics > Stop > Download


13)   After the  analysis, found an unknown IP address keep on sending the TCP


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14)   Found the unknow IP address is TE40 Hotspot IP address and try to disable it. 

System Settings > Network > Wi-Fi Settings > Wi-Fi Client = “Disable


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Root Cause


The TE40 Hotspot is opening, and the TE40 automatically using the hotspot IP address to register and it failed.

 

Solution Description


The TE40 had been successfully registered to SMC

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little_fish
Admin Created Sep 9, 2019 02:35:43

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Haranesh
Created Sep 12, 2019 09:14:58

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Sang12
Created Sep 12, 2019 09:24:53

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ThanosIsGone
Created 5 days ago

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