Failure to Query the User Authentication ModeKnowledge Base Article

Created: Mar 3, 2016 16:51:49Latest reply: Mar 4, 2016 09:20:55 1445 1 0 0 0

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When agents log in to the Agent Client system, the message "Failed to query the user authentication mode" is displayed.

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Bluessss Created Mar 4, 2016 09:20:55

1. Check whether the Agent Gateway and Agent Management service database can ping each other.
If yes, go to the next step.
If no, check the network between the Agent Gateway and the Agent Management service database to rectify the fault.
2. View the Agent Gateway logs.
a. Log in to the Agent Gateway as the elpis user.
b. View the logs.
tail -f /home/elpis/tomcat7/logs/catalina.out

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Failure to Query the User Authentication ModeKnowledge Base Article

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