Failure to Play Screen-Recording Files When an Inspector Performs Quality Contro

Step 1 Verify that the /share/voice directory is accessible.
1. Click Start.
2. Enter \\File server IP address\share\voice in Search programs and files and click Enter.
If the path is not accessible, see Configuring an NFS Client to configure an NFS client.
Step 2 Verify that Windows Media Player 9.0 or later is installed on the PC.
Step 3 Check whether the wmp.reg file exists.
If yes, open the file.
If no, contact Huawei technical support.
Step 4 Verify that the network protocol such as Samba are disabled on the VTA.
If the network protocols such as Samba and WINS are enabled, disabled the protocols..
Step 5 Verify that time among servers is synchronized. If time among servers is not synchronized, do time synchronization.
Step 6 Check whether the fault is rectified.
If the fault is rectified, the troubleshooting ends.
If the fault persists, contact Huawei technical support.