Failure to obtain OSD feature on CloudIVS 3000

Hi, everyone!

Good day to you!

This post describes how to deal with the problem that failure to obtain OSD feature on CloudIVS 3000.

Issue 

When the customer tries to set OSD parameters to  Huawei IPC which adding using ONVIF it failed but for the cameras which add with HWSDK its success.

Solution

1. 1. Check the reachability between Huawei IPC and server as below : 
   

   1. log in to the server as the root user, run the command docker ps to view all the container IDs, then run docker exec -it container ID bash.
      

   2. In order to access the container which device is found. Run Ping command to check the network connection between server and IPC, it was normal.

2. Check if the DCG and SCU modules are running properly or not.

   1. Log in to the CSP OM portal of the CloudIVS server.

   2. Choose Application configuration > Configuration > Application name > Cluster. 
      

   3. restart DCG and SCU as they were not running properly.

Thanks for reading!