Symptom

When a user opens the IVS C/S client and enters the user name and password to log in, the client stops responding and freezes at the logo download stage. The system does not display any error message.

Possible Cause

• The user does not run the IVS C/S client as the administrator user.
• The user does not have read, write, and modify permission on files in the installation directory of the IVS C/S client.

Solutions

If you re-install the IVS C/S client to a directory on drive C (not the Program File directory) or D, you can properly log in to the IVS C/S client. Alternatively, perform the following steps to set user rights:

1. Right-click the icon of the IVS C/S client, and choose Properties from the shortcut menu.
2. Click the Compatibility tab, click Run this program as an administrator, as shown in Figure 1.
   Figure 1 Compatibility tab
   http://localhost:7890/pages/CEH0706J/03/CEH0706J/03/resources/en-us_image_0100792230.png

3. Click the Security tab and click Edit, as shown in Figure 2.
   Figure 2 Security tab
   http://localhost:7890/pages/CEH0706J/03/CEH0706J/03/resources/en-us_image_0100792232.png

4. Add user rights, as shown in Figure 3.
   Figure 3 User rights
   http://localhost:7890/pages/CEH0706J/03/CEH0706J/03/resources/en-us_image_0100792234.png

   After the user rights are added, you can log in to the IVS C/S client successfully.