Symptom
When you log in to the eSpace IVS client, the system displays a dialog box shown in Figure 1. When you click Yes, the system displays "File creation exception" and the automatic upgrade fails.
Figure 1 Dialog box
Possible Causes
The current version does not support the automatic client upgrade function.
Procedure
- Back up local data, such as the MAP directoty under the client installation directory, download.info.xml file, and ivscu.db file under the CommonDll directory.
- Uninstall the current client.
- Manually install a client of the latest version.
- Replace the MAP directory under the client installation directory, download.info.xml file, and ivscu.db file under the CommonDll directory with the backup files.
- Check whether the fault is rectified.
