Failure to Collect Digits After a Call Is Connected to the IVR Process

Hi,

Please check the IVR has been configured correctly on the automatic switchboard.You can refer as per screenshot below

Hello, bro! Hoping you are fine. For this issue, you need to check the whether the IVR flow is correct, and whether the vocie file and the IVR flow are matched. if you donot know how to check it, you can collect the IVR file and voice file, send to huawei local support team for help.

hello sir ,please double check your IVR file and IVR flow is correct , because it's possible that the voice file plays that ask you to dial 1 ,but in the IVR setting, there are no such button, so please double check the the IVR flow ,if still problem you can send the IVR file to huawei TAC for help

Hi, boss!

The CTI fails to decrypt the number received from the USM.

The encryption or decryption failure may occur during digit collection when CTI-LINK switchover is triggered by the network intermittent disconnection.

You can consider my solution:

1. Log in to the web configuration console as a system administrator.

bro,
Hoping you are fine.The 5# Reply to your question in detail, I hope his answer is helpful to you, if you have any other questions, you can also consult us by posting.Thanks.