Failure to Call Phone Numbers with the 0 and 00 Prefixes Using the Agent Client

Created: Feb 14, 2016 18:43:09Latest reply: Feb 14, 2016 21:54:48 1423 1 0 0 0

The outgoing call prefixes 0 and 00 have been configured on the unified gateway. However, the agent fails to call phone numbers with the 0 and 00 prefixes using the Agent Client system.

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swdut793 Created Feb 14, 2016 21:54:48

1. Log in to the web configuration console as a VDN administrator.
2. Assign the National Outgoing Call and International Outgoing Call to the role to which the agent belongs.
3. If the fault still persists, obtain help through the channels described in Help Channels.

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Failure to Call Phone Numbers with the 0 and 00 Prefixes Using the Agent Client

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