1. Add the IP address of the CMS server on the web configuration console.
a. Log in to the web configuration console as a system administrator.
b. Choose Web Configuration Console > System Configuration > WAS and click Add.
c. Add the IP address of the CMS server.
2. Check the ICDComm status.
a. Log in to the web configuration console as a system administrator.
b. View the Tomcat startup logs.
If the content in bold in the following information is displayed, the ICDComm fails to start:
2013-09-29 19:32 [Common] WAS Initializing......
2013-09-29 19:32 [Common] Initializing config file......
2013-09-29 19:32 [Common] Initializing config file......OK!
2013-09-29 19:32 [Common] Initializing data source(ptdb)......
2013-09-29 19:32 [Common] Initializing data source(ptdb)......Skipped!
2013-09-29 19:32 [Common] Initializing data source(wfmdb)......
2013-09-29 19:32 [Common] Initializing data source(wfmdb)......Skipped!
2013-09-29 19:32 [Common] Initializing data source(sysmondb)......
2013-09-29 19:32 [Common] Initializing data source(sysmondb)......Skipped!
2013-09-29 19:32 [Common] Initializing data source(configdb)......
2013-09-29 19:32 [Common] Initializing data source(configdb)......Skipped!
2013-09-29 19:32 [Common] Initializing data source(gmdb)......
2013-09-29 19:32 [Common] Initializing data source(gmdb)......Skipped!
2013-09-29 19:32 [Common] Connecting NIRC......
2013-09-29 19:32 [Common] Connecting NIRC......Skipped!
2013-09-29 19:32 [Common] Connecting Call Center(ID=30, Name=callcenter1)......
2013-09-29 19:32 [Common] Create CCS Connection......
com.huawei.icd.common.comm.cti.intf.PException: Expected UisAnyConnectAckMessage is null.
Change to back server and reconnect......
com.huawei.icd.common.comm.cti.intf.PException: Expected UisAnyConnectAckMessage is null.
Change to back server and reconnect......
2013-09-29 19:32 [Common] Create CCS Connection......Fail!
2013-09-29 19:32 [Common] Create Alert Connection......
2013-09-29 19:32 [Common] Create Alert Connection......Skipped!
2013-09-29 19:32 [Common] Create WFM(ID=1, Name=wfm1) Connection......
2013-09-29 19:32 [Common] Create WFM(ID=1, Name=wfm1) Connection......Skipped!
c. Go to /home/cms/icdcomm/bin.
cd /home/cms/icdcomm/bin
d. Restart the ICDComm.
./stopcomm
./icdcomm
3. Modify the CMS_Release/conf/was.xml file.
a. Log in to the CMS server as the cms user.
b. Go to /home/cms/CMS_Release/conf.
cd /home/cms/CMS_Release/conf
c. In the was.xml file, change the IP addresses of the active and standby CCSs as follows:
.
.
.
<callcenters>
<callcenter id="1" name="callcenter1"> //Enter the contact center ID and name.
<ccs>
<main>
<host>10.10.10.17</host> //Enter the IP address of the active CCS.
<port>20</port>
<receive>20</receive>
<byte-sequence>BigEndian</byte-sequence>
</main>
<back>
<host>10.10.10.18</host> //Enter the IP address of the standby CCS. If no standby CCS is deployed, leave this parameter empty.
<port>20</port>
<receive>20</receive>
<byte-sequence>BigEndian</byte-sequence>
</back>
<argument-ref>core-server-arg</argument-ref>
</ccs>
.
.
.
4. If the fault still persists, obtain help through the channels described in Help Channels.
