Hello there, dear Community!
This post talks about the issue of failing to dial the console access prefix. Please see more details as you read further down this post.
ISSUE DESCRIPTION
When someone dials the console access prefix, the announcement 'The number you dialed is busy now, please hung up and redial later' is played.
POSSIBLE REASONS
Regarding this issue, the possible reasons can be found below, you can check if it refers to these:
1. The attendant number is set to an intra-office user number.
2. The attendant group access prefix is set to an intra-office user number.
3. The attendant number and the attendant group access prefix are the same.
4. The attendant shows busy.
Please assist in solving the issue of failing to dial the console access prefix. Thanks.
