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Failing to collect the CD...

Failing to collect the CDR logs from PBX using BMU

Created: Jun 19, 2019 10:10:15Latest reply: Jun 19, 2019 10:34:50 825 3 0 0 0
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Does anyone know this issue - failing to collect the CDR logs from PBX using BMU?


It is stuck on waiting for the download!


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Created Jun 19, 2019 10:34:50

follow this link to check configuration and test
http://support.huawei.com/hedex/pages/EDOC1000073913DEE05081/06/EDOC1000073913DEE05081/06/resources/cmsg/ipt_cmsg_00141.html?ft=0&fe=10&hib=5.3.12&id=ipt_cmsg_00141&text=Verifying%20the%20CDR%20Service&docid=EDOC1000073913
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Amr.Adel
Amr.Adel Created Jun 19, 2019 10:13:50

Hello dear , did you checked the connection between PBX and BMU ?
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KarimUC
KarimUC Created Jun 19, 2019 10:19:58

check connection between u19 and BMU first , check the FTP connection and make sure it is working , check the calls on CDR and make sure calls are on the CDR server or not , try to disconnect and connect it again
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Collaboration
Collaboration Created Jun 19, 2019 10:34:50

follow this link to check configuration and test
http://support.huawei.com/hedex/pages/EDOC1000073913DEE05081/06/EDOC1000073913DEE05081/06/resources/cmsg/ipt_cmsg_00141.html?ft=0&fe=10&hib=5.3.12&id=ipt_cmsg_00141&text=Verifying%20the%20CDR%20Service&docid=EDOC1000073913
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