failed to upgrade the ar router

Created: Jun 17, 2019 03:51:43Latest reply: Jun 17, 2019 06:01:21 178 8 0 0
  Rewarded Hi-coins: 0 (problem resolved)

hello, our ar router run firmware v200r001c00, I found it's recommended to upgrade it to v2r9c00spc500, I download the software from the support website, and when upgrade the router, I cannot get it success, and after upgrading failure, the router keeps restarting every now and then,
have anybody encountered this problem?

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Featured Answers
chenhui
Admin Created Jun 17, 2019 05:35:18 Helpful(1) Helpful(1)

@user_3357111 hi,
you should upgrade the router to v2r3c01 first, then you can upgrade firmware to the version v2r5c00 or later.

here is the description in the upgrade guide,
If the current version is V200R001C00, upgrade from V200R001C00 to V200R005C00 or later will fail. To upgrade V200R001C00 to V200R005C00 or later, upgrade the version to V200R003C01 first. If the upgrade has failed, the device may reboot repeatedly. In this situation, upgrade the software version to V200R003C01 through BootROM, and then to V200R005C00 or later.
you can visit https://support.huawei.com/enterprise/en/doc/EDOC1000160940?idPath=24030814|21432787|7923148|19906301|19907398 to learn more
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yogijain
yogijain MVE Created Jun 17, 2019 05:04:47 Helpful(0) Helpful(0)


Hi,

Please find the stepwise procedure for upgrading the switch  , the procedure  is same for router  also .

Kinldy follow the steps  , I hope it will work 

Regards


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uzzi
uzzi Created Jun 17, 2019 05:28:51 Helpful(0) Helpful(0)

Can you please provide the router exact model ? If you have console access you can also see when router is rebooting what is the message it gives after restart. it seems either the file is broken or compatibility issue. Appreciate if you can share the logs and exact router model.

Thank you.

Kindest regards,
Uzair
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chenhui
chenhui Admin Created Jun 17, 2019 05:35:18 Helpful(1) Helpful(1)

@user_3357111 hi,
you should upgrade the router to v2r3c01 first, then you can upgrade firmware to the version v2r5c00 or later.

here is the description in the upgrade guide,
If the current version is V200R001C00, upgrade from V200R001C00 to V200R005C00 or later will fail. To upgrade V200R001C00 to V200R005C00 or later, upgrade the version to V200R003C01 first. If the upgrade has failed, the device may reboot repeatedly. In this situation, upgrade the software version to V200R003C01 through BootROM, and then to V200R005C00 or later.
you can visit https://support.huawei.com/enterprise/en/doc/EDOC1000160940?idPath=24030814|21432787|7923148|19906301|19907398 to learn more
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kois
kois Created Jun 17, 2019 05:37:11 Helpful(0) Helpful(0)

Posted by yogijain at 2019-06-17 05:04 Hi, Please find the stepwise procedure for upgrading the switch  , the procedure  is same for rou ...
thanks, I followed the procedure, but cannot get it success. maybe I should rollback
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kois
kois Created Jun 17, 2019 05:39:40 Helpful(0) Helpful(0)

Posted by uzzi at 2019-06-17 05:28 Can you please provide the router exact model ? If you have console access you can also see when rou ...
thanks for your support, the router is ar2200,
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kois
kois Created Jun 17, 2019 05:41:04 Helpful(0) Helpful(0)

Posted by chenhui at 2019-06-17 05:35 @user_3357111 hi,you should upgrade the router to v2r3c01 first, then you can upgrade firmware to th ...
you mean I cannot upgrade from v200r001 to v2r9 directly?
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chenhui
chenhui Admin Created Jun 17, 2019 05:42:33 Helpful(0) Helpful(0)

Posted by user_3357111 at 2019-06-17 05:41 you mean I cannot upgrade from v200r001 to v2r9 directly?
yes, you can refer the upgrade guide to learn more, before you implement the upgrading, you'd better check the upgrade first before take actions.
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yogijain
yogijain MVE Created Jun 17, 2019 06:01:21 Helpful(0) Helpful(0)

Posted by chenhui at 2019-06-17 02:35 @user_3357111 hi,you should upgrade the router to v2r3c01 first, then you can upgrade firmware to th ...
Thanks for updates
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