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Failed To Restore The Sub...

Failed To Restore The Subscriber Database Of HSS9860

Created: Dec 28, 2021 12:26:23Latest reply: Dec 29, 2021 21:14:14 317 10 1 0 0
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Hello everyone, after backup the database, we remove a user from HSS, then we restore the database, but cannot find the subscriber data of that user.


Product: HSS9860 V100R020C10SPC100


Can you please advise regarding how to solve this or determine the root cause, thank you.


Backup and restore were done as per this document.


guide


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Thomas_Tan
Admin Created Dec 29, 2021 07:20:48

Hi, friend!


I checked your question and you can try to restore the database manually:

  1. Open the MML Command - USCDB window.

  2. Run DSP BKPLIST to query the backup files.

  3. Run the RST DB command to restore the physical database. The restoration takes a couple of minutes, depending on the amount of data to be restored. Set Date stamp and Timestamp based on the value of Timestamp information displayed in the DSP BKPLIST command output.

  4. Run the DSP DB command to query the physical database restoration status.

  • If the value of the Database task state is Restore running, the physical database is being restored.

  • If the value of the Database task state is No running task, the physical database restoration is complete.


For more details, please click Manually Restoring the Physical Database



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heshamk
heshamk Created Dec 29, 2021 07:33:21 (0) (0)
Hello Thomas, many thanks for your feedback I will try to restore it manually and test, but do you know the difference between the manual restoration and the other options such as loading data from master Node or specified directory or virtual machine disks, I mean from customer point of view he may ask why this should work and others not.  
Thomas_Tan
Thomas_Tan Reply heshamk  Created Dec 29, 2021 08:03:00 (0) (0)
Manually restoring the physical database does not affect the normal running of the system.  
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gzzz
gzzz Admin Created Dec 28, 2021 12:27:27

Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Just a moment, please.

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Thomas_Tan
Thomas_Tan Admin Created Dec 28, 2021 13:48:51

Hi, friend!


May I ask which way you back up the database, is it U2000 or other clients? Different backup modes correspond to different restoration modes.

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user_4397771
user_4397771 Created Dec 29, 2021 04:00:28 (0) (0)
good  
heshamk
heshamk Created Dec 29, 2021 06:37:40 (0) (0)
@Thomas_Tan hello brother, thank you for your reply, regarding your post please note that customer has run the command BKP NODE on the USCDB MML to backup the In-memory database, thank you.  
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4#
Thomas_Tan
Thomas_Tan Admin Created Dec 29, 2021 07:20:48

Hi, friend!


I checked your question and you can try to restore the database manually:

  1. Open the MML Command - USCDB window.

  2. Run DSP BKPLIST to query the backup files.

  3. Run the RST DB command to restore the physical database. The restoration takes a couple of minutes, depending on the amount of data to be restored. Set Date stamp and Timestamp based on the value of Timestamp information displayed in the DSP BKPLIST command output.

  4. Run the DSP DB command to query the physical database restoration status.

  • If the value of the Database task state is Restore running, the physical database is being restored.

  • If the value of the Database task state is No running task, the physical database restoration is complete.


For more details, please click Manually Restoring the Physical Database



View more
  • x
  • convention：

heshamk
heshamk Created Dec 29, 2021 07:33:21 (0) (0)
Hello Thomas, many thanks for your feedback I will try to restore it manually and test, but do you know the difference between the manual restoration and the other options such as loading data from master Node or specified directory or virtual machine disks, I mean from customer point of view he may ask why this should work and others not.  
Thomas_Tan
Thomas_Tan Reply heshamk  Created Dec 29, 2021 08:03:00 (0) (0)
Manually restoring the physical database does not affect the normal running of the system.  
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5#
Thomas_Tan
Thomas_Tan Admin Created Dec 29, 2021 08:10:29

Of course, there are better solutions, but they are more complex to operate, and mishandling can lead to important failures. I suggest you contact the service support hotline. Global Service Hotline

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Saqib123
Saqib123 Created Dec 29, 2021 17:22:48

Issue Resolved.
Thank You
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Majdi.Chebil
Majdi.Chebil Moderator Author Created Dec 29, 2021 21:14:14

I hope it worked for you!
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