Hello, guys!

Have a nice day to you!

This topic describes how to deal with the problem that failed to play video on the video wall.

Solution

Check whether live video can be properly played on the iClient

1. Log in to the iClient and check whether live video can be properly played on the Live page.

   1. If not, troubleshoot the fault by referring to Failed to Request Live Video.

   2. If so, go to the next step.

Check whether the decoder is online or properly set

On the iClient, choose Video Wall Settings, select the created video wall, click, and view the decoder status in the decoder list on the left.

• If the decoder is offline, check whether the connection parameters are properly set.

1. Log in to the decoder page and check whether the IP address is properly set and whether the port number is 9900.

• If not, change the connection parameters and re-push the video to the video wall.

• If so, go to the next step.

If the decoder is online, go to the next step.

Check whether the iClient port is blocked by the firewall

1. Check whether the firewall on the computer running the iClient is enabled.

   Choose Start > Control Panel > System and Security > Windows Firewall on the computer and check whether the firewall is enabled.

• If not, check the network connection.
  

• If so, go to the next step.

Click Advanced Settings. The Windows Firewall with Advanced Security window is displayed.

Click Inbound Rules. On the Inbound Rules list that is displayed, find the inbound rule whose Local Port is 9900.

Check whether the Action parameter of port 9900 is set to Allow.

• If not, right-click the rule, choose Properties > General, and click Allow the connection in the Actions area. Then, click OK and go to the next step.

• If so, go to the next step.

Check whether the Enable parameter of port 9900 is set to Yes.

• If not, right-click the rule and choose Enable Rule from the shortcut menu. Then go to the next step.

• If so, go to the next step.

Check whether the fault is rectified.

• If the fault is rectified, no further action is required. Otherwise, go to the next step.

Check whether the video wall pane is bound to a decoder channel

1. Log in to the iClient, go to the Video Wall page, and check whether the video wall pane is bound to a decoder channel.

• If not, drag a decoder channel to the video wall pane to bind them and re-check whether live video can be properly displayed on the video wall.
  

  • If so, no further action is required.

  • If not, go to the next step.

• If so, go to the next step.

Check whether the camera resolution is supported by the decoder

Check whether a message similar to "RESOLUTION DOES NOT MATCH" is displayed on the video wall.

• If so, the camera resolution is not supported by the decoder. Perform the following steps to change the camera resolution:
  

1. Log in to the iClient and choose System Management > Device Management. The main device page is displayed.

2. Double-click the camera and choose Video Channel > Video Settings > Video Encoding Settings.

3. Change the value of Resolution to a resolution supported by the decoder, and check whether the live video can be played on the video wall.

• If so, no further action is required.

• If not, contact technical support.

If not, contact technical support.

Thanks!