1. Symptom Description
The customer reports that a user fails to log in to the SmartLogger1000A WebUI, and a message is displayed indicating that the access is denied.
2. Handling Procedure
(1) Instruct the customer to ping the IP address of the SmartLogger from a computer. If the IP address can be pinged, the connection is normal.
After receiving the customer's feedback, the network cable is used to connect the computer to the SmartLogger. Therefore, you need to check whether the network cable connection and network settings of the computer are normal.
(2) Check the network settings of the customer's laptop. Ensure that the IP addresses of the PC and SmartLogger are in the same network segment. The settings are correct, but the problem persists. You can use the FusionSolar app to locally log in to the FusionSolar.
3. If you encounter such login problems, check whether the network cable is correctly connected, whether the indicators on the SmartLogger network port are normal, and whether the software version of the SmartLogger is low. If the problem persists, contact the onsite service center for further support.
