Fail to log onto ivs

Albertpr · Created Jan 29, 2019 03:36:50

Hi, dear!

What error message are you seeing? Is it a username and/or password issue?

Did you try resetting the password?

https://support.huawei.com/enterprise/en/knowledge/EKB1001414915

If a user has forgotten the IVS Client password, please see the following.

1. SSH in to the VCN500 Server.

2. Enter the below command line:

su postgres -c "/home/postgres/bin/psql -p 6000 -d smu -c \"update tbl_smu_user_info set login_password='e687fed485a4b510722695f7d38d6b524532af5196bd70363019a52bfc0f8af3',first_login='0', salt='' where login_name='Admin';\""

3. After the reset, the default password is: Change_Me.

Jessica_Tian · Created Jan 29, 2019 03:32:30

hi dear , next time, if you have issue , you can ask in the livechat, there have online engineer to answer you online, it's more fast. the livechat link is : http://support.huawei.com/iknow/?userId=t00289154&t=1548732626134

good luck to you Fail to log onto ivs-2860519-1

Albertpr · Created Jan 29, 2019 03:36:50

Hi, dear!

What error message are you seeing? Is it a username and/or password issue?

Did you try resetting the password?

https://support.huawei.com/enterprise/en/knowledge/EKB1001414915

If a user has forgotten the IVS Client password, please see the following.

1. SSH in to the VCN500 Server.

2. Enter the below command line:

su postgres -c "/home/postgres/bin/psql -p 6000 -d smu -c \"update tbl_smu_user_info set login_password='e687fed485a4b510722695f7d38d6b524532af5196bd70363019a52bfc0f8af3',first_login='0', salt='' where login_name='Admin';\""

3. After the reset, the default password is: Change_Me.

Amr.Adel · Created Jan 29, 2019 12:12:47

you can use the following steps to reset the password

1.)SSH into the VCN500 Server.

2.)Enter below command line :

su postgres -c "/home/postgres/bin/psql -p 6000 -d smu -c \"update tbl_smu_user_info set login_password='e687fed485a4b510722695f7d38d6b524532af5196bd70363019a52bfc0f8af3',first_login='0', salt='' where login_name='Admin';\""

3.)After reset, the default password is : Change_Me

KarimUC · Created Jan 30, 2019 07:17:09

Please confirm what is the error message you got and also send us a snap shot from it and confirm also the VCN model name and version

Fail to log onto ivs

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Fail to log onto ivs

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