Got it

Fail to log in to the dispatcher

Created: Sep 24, 2019 01:20:09Latest reply: Jul 9, 2021 04:26:39 411 3 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

The following dialog box is displayed during I log in to the eDC on my computer.

 1

Please assist me to analyze this issue, thanks!


Featured Answers

Best answer

Recommended answer

Neil_Tong
Created Sep 25, 2019 01:11:06

Hi dear,
Your issue is complex, and you need to find the eDC developer to assist, so I suggest you contact the local TAC or global TAC.
If the eDC crashes during log inning, check whether the XXXX.dmp file is generated in the crashfile folder that in the logs directory of the installation directory. If yes, save the entire logs and pdb folder at the same level to the eDC development personnel. If no XXXX.dmp file is generated, find the process in the task manager, create a dump file, and save the file and the entire logs and pdb folder at the same level, then sent to the eDC developer.
View more
  • x
  • convention:

All Answers
I have encountered a same problem
View more
  • x
  • convention:

Hi dear,
Your issue is complex, and you need to find the eDC developer to assist, so I suggest you contact the local TAC or global TAC.
If the eDC crashes during log inning, check whether the XXXX.dmp file is generated in the crashfile folder that in the logs directory of the installation directory. If yes, save the entire logs and pdb folder at the same level to the eDC development personnel. If no XXXX.dmp file is generated, find the process in the task manager, create a dump file, and save the file and the entire logs and pdb folder at the same level, then sent to the eDC developer.
View more
  • x
  • convention:

Great answer
View more
  • x
  • convention:

Comment

You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.