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Extraction Process On Face Database Stuck, and The Live View Disconnect for X2221-FL.

Created: Jun 15, 2020 19:57:43Latest reply: Jul 14, 2020 00:05:13 388 3 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Customer reported that he the Extraction Process On Face Database Stuck, and The Live View Disconnect.


Product: X2221-FL SDC_3559A_V5R19C60_V500R019C60SPC239


Please support to solve this issue.

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HAzcanio
Created Jun 15, 2020 20:29:35

Hi @heshamk :


These are possible causes of your issue:

Ø The player control is not properly installed.

Ø The player control is prohibited.

Ø The local firewall is enabled.

Ø The PC operating system is Windows 7, Windows 8, or Windows 10 and the browser is not run as an administrator.

So, based on them, these could solution it:

1) Reinstall the player control as prompted.

2) Allow the player control.

3) Disable the local firewall.

4) Right-click the Internet Explorer icon and choose Run as administrator from the shortcut menu.


Regards,


HAzcanio

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All Answers
Thanks for your question on the Enterprise Forum.

I am working on your reported issue.

Regards!
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Hi @heshamk :


These are possible causes of your issue:

Ø The player control is not properly installed.

Ø The player control is prohibited.

Ø The local firewall is enabled.

Ø The PC operating system is Windows 7, Windows 8, or Windows 10 and the browser is not run as an administrator.

So, based on them, these could solution it:

1) Reinstall the player control as prompted.

2) Allow the player control.

3) Disable the local firewall.

4) Right-click the Internet Explorer icon and choose Run as administrator from the shortcut menu.


Regards,


HAzcanio

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  • convention:

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