Fault Type : VTM
Services>>Call>>VTA
Answer Failure
Issue Description
User A opens the ESpaceMediaTerminal.html page and successfully
logs in to a VTM. User B opens the ESpaceMediaTeller.html page and successfully
logs in to a VTA. On the ESpaceMediaTerminal.html page, user A enters the access
code, selects 0-audio, and clicks Call to initiate a call. After the
ESpaceMediaTeller.html page rings, user B clicks the answer button. The event
indicating that the call is released before being answered is
displayed.
Alarm Information
Handling Process
Step 1 Verify that the MCC IP address is available in the IP
address whitelist of the eSpace Meeting server.
Step 2 Verify that the AS IP address and enterprise name are correctly configured on eSpace MCC UniPortal.
Step 3 Verify that the cluster name is set to CN20 in the BMS system.
----End
Step 2 Verify that the AS IP address and enterprise name are correctly configured on eSpace MCC UniPortal.
Step 3 Verify that the cluster name is set to CN20 in the BMS system.
----End
Root
Cause
The
MCC server fails to connect to the eSpace Meeting server.
