eSpace Agent
l The eSpace Agent is an integrated call processing system that is based on Huawei IPCC.
l eSpace agent application provide agent call processing related interface and service for voice and web media calls.
l The system supports Voice, Web and Email, Social networking services to support customer requirements.
l eSpace Agent Solution also has its own rich GUI agent application(Zeus) which supports all media type for agent to serve customer interaction.
Third party Agent interface development :
l The system provides comprehensive web service based interface that enhances the integration capability.
l It enables third-party to integrate their application with Huawei eSpace solution by providing RESTFul web services.
eSpace Agent Architecture
