Hi, all!
Have a nice day!
Today I will share with you a solution to eSpace 7910 under U1980 calls to each other cannot display caller name.
Issue Description
A Malaysia hotel solution site, every 7910 IP phones under U1980 calls to other 7910 phones, on the callee phone screen, can not display caller name. For example, 7051 calls to 7053, on the 7053 screen, only can see 7051 number, but can not see 7051 user name.
Solution
1. Run the following command to check we already configured the user name for 7051.
config modify subscriber dn <string> UserName <string>
2. Run the following command to check the 7053 has the authority to display the caller name.
[%eSpace U1980(config)]#show subscriber dn 7053 type newservice New Service Rights Register Information ------------------- -------- ----------- NORMAL Y RECORD_TONE Y PLAY_TONE Y OPERATOR DISCONNECT Y OPERATOR INSERT Y UNICALL CLIP Y CALLLIMIT DDS Y CFU CFB CFNR CFO HOOKING_TRANSFER Y AMEND_PASSWD Y CANCEL_ALL_NS Y OPERATOR_OVERSTEP Y VOICEMAIL_CFB Y [UMSno:2] VOICEMAIL_CFNR Y [UMSno:2] MULTICALLS Y CALLPARK CNIP Y
3. Run the following command to check the 7051 does not register the service of user name display restriction.
[%eSpace U1980(config)]#show subscriber dn 7051 type newservice. New Service Rights Register Information ------------------- -------- ----------- NORMAL Y RECORD_TONE Y PLAY_TONE Y OPERATOR DISCONNECT Y OPERATOR INSERT Y UNICALL CLIP Y CALLLIMIT DDS Y CFU CFB CFNR CFO HOOKING_TRANSFER Y AMEND_PASSWD Y CANCEL_ALL_NS Y OPERATOR_OVERSTEP Y VOICEMAIL_CFB Y [UMSno:2] VOICEMAIL_CFNR Y [UMSno:2] MULTICALLS Y CALLPARK CNIP Y CNIR
4. Note: 7053 must have the name display function.
If 7051 has not specified the name in the personal information, 7051's name cannot be displayed. 7051 can run the config modify subscriber dn <string> UserName <string> command to specify a user name. The command for deleting a user name is config delete UserName <string> dn <string>.
If 7051 has specified a user name on the phone and also run the config modify subscriber dn <string> UserName <string> command to specify a user name, the user name specified on the phone will be displayed on 7053's phone.
If 7051 has enabled the Calling/Connected Name Identification Restriction (CNIR) service, 7051' name is not displayed on 7053's phone.
5. If you check all the steps above but still cannot resolve the issue, please check the U1980 software parameter 415. 415, display caller name from inviting msg or config info. we should set it to 1. Run the Config softargu type 415 value 1 command to change the value to 1, then test ok.
This is all, thanks for reading!
