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eSpace 7910 IP Phone - fail to query contacts from LDAP server

Created: Mar 24, 2016 22:17:51Latest reply: Mar 24, 2016 22:45:32 1906 1 0 0 0

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elvinmy Created Mar 24, 2016 22:45:32

Handling Process

1. Try to query contact on IP phone.
Mesage: Connection Timeout
2. Check the layer 3 connection between the IP phone and LDAP server.
PING successful.
3. Check the LDAP settings on the IP phone. Make sure the user/password for accessing LDAP server are correct.
The user/password information were incorrect. After changing to correct information, the IP phone could retrieve contacts from LDAP server, but the information was inconsistent.
Solution: Upgrade to the latest software version. After upgrade the contacts were showing fine on the IP phone.

Root Cause

1. Try to query contact on IP phone.

2. Check the layer 3 connection between the IP phone and LDAP server.

3. Check the LDAP settings on the IP phone. Make sure the user/password for accessing LDAP server are correct.

Solution

Suggestions

Keep updating the software versions.

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