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eSpace 7900 series IP phone cannot delete account

Latest reply: Feb 18, 2016 07:13:49 990 1 0 0 0
Issue Description
version:eSpace 7900 V100R001C01SPC400
phenomenon: user cannot delete account info according to the manual under advanced-->account, there is no delete button;
Alarm Information
no

Handling Process
1.add another account on the phone, there is no delete button
2.test on the another IP phone, the result is the same.
3.check with R&D, they said it's an known software bug, the version V100R001C01SPC500 can solve this problem.
4.upgrade the software to SPC500 version, the problem was solved.
Root Cause
it may due to the account is the first account in the phone
it may due to the IP phone fault
it may due to the software bug
Suggestions
the first account can only be modified, cannot be deleted.

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