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eSpace 7900 series IP phone cannot delete account

Created: Feb 18, 2016 04:31:33Latest reply: Feb 18, 2016 07:13:49 990 1 0 0 0

Issue Description

version:eSpace 7900 V100R001C01SPC400
phenomenon: user cannot delete account info according to the manual under advanced-->account, there is no delete button;

Alarm Information

x
convention：
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brunobob Created Feb 18, 2016 07:13:49

Handling Process

1.add another account on the phone, there is no delete button
2.test on the another IP phone, the result is the same.
3.check with R&D, they said it's an known software bug, the version V100R001C01SPC500 can solve this problem.
4.upgrade the software to SPC500 version, the problem was solved.

Root Cause

it may due to the account is the first account in the phone
it may due to the IP phone fault
it may due to the software bug

Solution

Suggestions

the first account can only be modified, cannot be deleted.

x
convention：

Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:

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Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy

Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

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eSpace 7900 series IP phone cannot delete account

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