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eSpace 7830 IP phone - En...

eSpace 7830 IP phone - Enterprise phone book loading problem

Created: Nov 14, 2019 15:33:45Latest reply: Dec 11, 2019 09:37:47 1120 8 0 0 0
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Hello,


The espace 7830 does not load the Enterprise phone book (from the BMU) of our entreprise, when I try to do the same with an eSpace 7910 phone it works.

You will find in the attachments two screenshots of the problem in eSpace 7830(version: R001C03SPC240, firmeware version: 6.60.94.138).


Thank you.




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rongjie
Admin Created Nov 18, 2019 00:54:41

Hi, friend.

Collect IP phone logs for analysis. The collection method is as follows:

  1. Log in to the web management system of the IP phone as the admin user.

  2. Collect logs by referring to the following steps.

    Collecting Phone Logs

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wissal
wissal MVE Created Nov 14, 2019 15:56:12

Hello,

To use address books to make a call, proceed as follows: 
1. Press the Menu key.
The main menu page is displayed. 
2. Select [Directory], and press the OK key. 
3. Select an address book type and press the OK key. 
4. Select a group and press the OK key. 
Note
          To call a contact in the blacklist, skip 4. 
5. Select a contact and press soft key Dial


Thanks
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gabo.lr
gabo.lr Created Nov 14, 2019 15:58:51

Hello

The screenshots that you shared are being audited, in the meantime I will share a guide for setting the parameters related to the remote phone book on the IP phone's web page:

a. Log in to the IP phone's web page.

b. Click the Contacts tab, and click Remote PhoneBook. Set Phone Book Url and Phone Book Name, as shown in the Figure.

c. The Phone Book Url parameter indicates the URL for downloading the file, for example,http://192.169.1.21:80/Menu.xml. The Phone Book Name parameter indicates the name to be displayed on the IP phone's LCD. You can set Phone Book Name to any value, for example, Company.

A total of five remote phone books are supported by eSpace 7870, 7850, 7830 and 7820.

phonebook

d. Click Confirm.


Let us know if it works

Thanks

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Zouita
Zouita Created Nov 15, 2019 14:26:38

Hello,

thanks but this solution is not practical for our enterprise that use an eSpace UC (BMU) as an Enterprise phone book and that allow a real time configuration or modification.

I'm waiting for your feedback about this problem.

Thank you.

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5#
rongjie
rongjie Admin Created Nov 18, 2019 00:54:41

Hi, friend.

Collect IP phone logs for analysis. The collection method is as follows:

  1. Log in to the web management system of the IP phone as the admin user.

  2. Collect logs by referring to the following steps.

    Collecting Phone Logs

View more
  • x
  • convention：
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6#
Zouita
Zouita Created Nov 20, 2019 15:55:03

Hello Rongjie,

I dont think that eSpace 7830 IP phone has this function of log Debug or Diagnostics.
The eSpace 7910 ip phone work just fine as described, but my problem is with the eSpace 7830.

Waiting for your asnswer or recommendation. .
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7#
rongjie
rongjie Admin Created Nov 21, 2019 01:12:41

Posted by Zouita at 2019-11-15 14:26 Hello,thanks but this solution is not practical for our enterprise that use an eSpace UC (BMU) as an ...

Collect IP phone logs for analysis.

You can use the following method to collect debug logs on the eSpace 7830 phone and export the logs to the local PC.

1. Log in to an IP phone's web page, click the Upgrade tab, and click Advanced.

2. Select Local from the Export System Log drop-down list box.

3. Click Export.

4. Select a path for storing the exported log file.

After the syslog.tar log file is exported, view the file in the specified path.


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Zouita
Zouita Created Nov 25, 2019 09:27:26

Hello,



here an exemple from a connection to the BMU (espace UC) server from the log of the 7830 ip phone : ( 10.x.x.x is the IP of the BMU server)

Nov 25 08:56:10 syslog[414]: *****send data*******
Nov 25 08:56:10 syslog[414]: POST /appServer/appserver/searchEmployeeForIpPhone.action HTTP/1.1^M
Nov 25 08:56:10 syslog[414]: Host: 10.x.x.x^M
Nov 25 08:56:10 syslog[414]: User-Agent: Huawei Huawei eSpace 7830 6.60.94.138 fc:48:ef:ed:91:94^M
Nov 25 08:56:10 syslog[414]: Accept: */*^M
Nov 25 08:56:10 syslog[414]: Connection: Keep-Alive^M
Nov 25 08:56:10 syslog[414]: Content-Type: text/xml^M
Nov 25 08:56:10 syslog[414]: Content-Length: 297^M
Nov 25 08:56:10 syslog[414]: ^M
Nov 25 08:56:10 syslog[414]: <?xml version="1.0" encoding="utf-8"?>^M
Nov 25 08:56:10 syslog[414]: <message>^M
Nov 25 08:56:10 syslog[414]: <head>^M
Nov 25 08:56:10 syslog[414]: <appid></appid>^M
Nov 25 08:56:10 syslog[414]: <tag></tag>^M
Nov 25 08:56:10 syslog[414]: <accounts></accounts>^M
Nov 25 08:56:10 syslog[414]: </head>^M
Nov 25 08:56:10 syslog[414]: <body>^M
Nov 25 08:56:10 syslog[414]: <params>^M
Nov 25 08:56:10 syslog[414]: <exactsearch>0</exactsearch>^M
Nov 25 08:56:10 syslog[414]: <condition>b</condition>^M
Nov 25 08:56:10 syslog[414]: <pagecount>4</pagecount>^M
Nov 25 08:56:10 syslog[414]: <pagenum>1</pagenum>^M
Nov 25 08:56:10 syslog[414]: <language>0</language>^M
Nov 25 08:56:10 syslog[414]: </params>^M
Nov 25 08:56:10 syslog[414]: </body>^M
Nov 25 08:56:10 syslog[414]: </message>*****recv header*****
Nov 25 08:56:10 GUI[427]: <5> |NOTICE| [http.c:1814] Server: Apache-Coyote/1.1
Nov 25 08:56:10 GUI[427]: <5> |NOTICE| [http.c:1814] WWW-Authenticate: Digest realm="349601494@huawei.com",qop=auth,nonce="c9ce0e5ff1881da1c89da63d39247194"
Nov 25 08:56:10 GUI[427]: <6> |INFO| [http.c:1837] auth:Digest realm="349601494@huawei.com",qop=auth,nonce="c9ce0e5ff1881da1c89da63d39247194"
Nov 25 08:56:10 GUI[427]: <6> |INFO| [http_digest.c:178] the qop content is: auth
Nov 25 08:56:10 GUI[427]: <5> |NOTICE| [http.c:1443] dns timeout:50
Nov 25 08:56:10 GUI[427]: <5> |NOTICE| [error.c:162] dns count:5,RetryTimes=2, Timeout=5
Nov 25 08:56:10 GUI[427]: <5> |NOTICE| [http.c:2875] connect init sucess
Nov 25 08:56:10 GUI[427]: <6> |INFO| [http.c:358] device mac:fc:48:ef:ed:91:94
Nov 25 08:56:10 GUI[427]: <6> |INFO| [http.c:704] UserAgent is Huawei Huawei eSpace 7830 6.60.94.138 fc:48:ef:ed:91:94
Nov 25 08:56:10 GUI[427]: <6> |INFO| [http.c:3543] query header: POST /appServer/appserver/searchEmployeeForIpPhone.action HTTP/1.1^M Host: 10.x.x.x^M User-Agent: Huawei Huawei eSpace 7830 6.60.94.138 fc:48:ef:ed:91:94^M Accept: */*^M Connection: Keep-
Nov 25 08:56:10 GUI[427]: <5> |NOTICE| [http.c:3580] ***send data*** ......
Nov 25 08:56:10 GUI[427]: <6> |INFO| [http.c:3688] recv header: HTTP/1.1 401 Unauthorized
Nov 25 08:56:10 syslog[414]: HTTP/1.1 401 Unauthorized


Thank you

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Zouita
Zouita Created Dec 11, 2019 09:37:47

Hello,


Problèm solved, after injecting the config modifications file with the firmeware upgrade file of eSpace 7830 IP Phone.


Thank you.

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