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esight issue

esight issue

Created: Jun 23, 2021 09:34:05Latest reply: Jun 23, 2021 13:00:20 443 4 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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hello


i have esight version V300R010C00CP5031 

when i access the report page i get an error with operation failed  reason no right or license 

however iam using the admin user which have all privellage

i checked the doc and there is no license for the report and regarding the privellage we alreay use the admin user ,

also i suspected that the report componant not installed but the report tab already appear in the esight gui


can you please advice what can cause such issue

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esightreport

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jason_hu
Admin Created Jun 23, 2021 10:17:42

Hi friend!
The eSight report function communicates with the eSight platform through authentication. If the IP address of eSight is not allowed to access eSight, the authentication between the eSight report function and eSight fails, and the report page cannot be accessed.
When setting up the client IP address limit, you need to add the IP address of eSight to the trust list that can be accessed so that the user cannot use the report function.
Hope to help you!
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user_4253529
user_4253529 Created Jun 23, 2021 10:26:44 (0) (0)
thanks for your feedback can you guide me or share screen shot how can i allow the ip address so that the users can access the report function..  
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DDSN
DDSN Admin Created Jun 23, 2021 09:37:42

Hi user_4253529,
Please wait a moment. The attachment you uploaded is being scanned. We will reply to you as soon as we see it.
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3#
jason_hu
jason_hu Admin Created Jun 23, 2021 10:17:42

Hi friend!
The eSight report function communicates with the eSight platform through authentication. If the IP address of eSight is not allowed to access eSight, the authentication between the eSight report function and eSight fails, and the report page cannot be accessed.
When setting up the client IP address limit, you need to add the IP address of eSight to the trust list that can be accessed so that the user cannot use the report function.
Hope to help you!
View more
  • x
  • convention：

user_4253529
user_4253529 Created Jun 23, 2021 10:26:44 (0) (0)
thanks for your feedback can you guide me or share screen shot how can i allow the ip address so that the users can access the report function..  
(0) (0)
4#
jason_hu
jason_hu Admin Created Jun 23, 2021 13:00:20

Hi friend!

1. Choose System > System Management > User Management from the main menu.

2. In the navigation tree on the left, choose User.

3. Click in the Operation column where the user information is located.

4. In the User Name column, click a user name.

5. On the displayed page, click the Access Control Policies tab and view Policy Name and IP Address Range of the user.

Add in IP Address Range of the user.



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