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Error message "Do not use IP addresses to make calls" is displayed on the SMC

Created: Apr 2, 2020 07:04:06Latest reply: Apr 2, 2020 07:04:41 303 1 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello, all!

Have a good day!

I have a question below:

The SMC2.0 fails to call a participant, and an error message is displayed, indicating that do not use IP addresses to make calls.

Any help here?

Thanks in advance!

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Hey,girl
Created Apr 2, 2020 07:04:41

Hi, dear!
Thanks for choosing our community!

The error may be related to the MCU and SC. 

Allow unknown calls parameter to determine whether an IP address can make calls. If you want to use the IP address to make calls, enable the parameter. 


The MCU parameters are as follows: 

VP MCU: Log in to the CLI and run the following commands: 

MCU


Cloud MCU: Log in to the device and configure the following parameters: 

MCU


Thanks!

View more
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All Answers

Hi, dear!
Thanks for choosing our community!

The error may be related to the MCU and SC. 

Allow unknown calls parameter to determine whether an IP address can make calls. If you want to use the IP address to make calls, enable the parameter. 


The MCU parameters are as follows: 

VP MCU: Log in to the CLI and run the following commands: 

MCU


Cloud MCU: Log in to the device and configure the following parameters: 

MCU


Thanks!

View more
  • x
  • convention:

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