eNSP_V100R003C00SPC100 hangs/freezing/unresponsive on Windows 10 build 18363.592 version 1909

Created: Jan 23, 2020 17:45:36Latest reply: Feb 13, 2020 07:58:57 310 5 0 0
  Rewarded Hi-coins: 0 (problem resolved)


eNSP v1.3.00.100 has hanging issue after window 10 update to version 1909, when starting USG6000 firewall.


Retested it with fresh installation and the problem persists.


VirtualBox-5.2.34-133893-Win

Wireshark-win64-2.6.13

WinPcap_4_1_3

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chenhui
Admin Created Jan 28, 2020 02:17:05 Helpful(0) Helpful(0)

@Faheem hi,

please try following the steps in thel ink How to solve the NE40E/NE9000/NE5000E/CX200/CE6800/CE12800 start timeout on eNSP?

If it doesn't help, please try reinstall the ensp.


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DDSN
DDSN Admin Created Jan 24, 2020 02:20:30 Helpful(0) Helpful(0)

Hi,Faheem.
eNSP V100R003C00SPC100 may be incompatible with Windows 10 version 1909. It is recommended that you downgrade Windows to the previous version.If possible, please provide specific alarm information screenshots.
I hope my answer will be helpful to you!
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Faheem
Faheem Created Jan 24, 2020 03:08:38 Helpful(0) Helpful(0)

Starting any device such as usg6000 firewall on ensp causes Windows OS to be in unresponsive/hang state.

I think software development team should figure out and mention exactly why this is happening. Later possibly mention a workaround or issue a patch. Its not easy to downgrade without messing things up or do not allow automatic upgrades. Moreover, it is not feasible that one to dedicate a single machine with specific settings to make ensp work. It is advised that Huawei should keep up with latest changes and issue a knowledge base timely to get things done.
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chenhui
chenhui Admin Created Jan 28, 2020 02:17:05 Helpful(0) Helpful(0)

@Faheem hi,

please try following the steps in thel ink How to solve the NE40E/NE9000/NE5000E/CX200/CE6800/CE12800 start timeout on eNSP?

If it doesn't help, please try reinstall the ensp.


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tesfama
tesfama Created Feb 1, 2020 08:39:46 Helpful(0) Helpful(0)

1. on ensp start the firewall. Then check if the CLI window is showing ############# for long period of time.
2. Choose Start > All Programs > Accessories.
Right-click Command Prompt and select Run as administrator.
Enter the required command in the command line window that is displayed and start the counter.

If the PC uses the Win7,Win8 or Win10 operating system,enter lodctr /R.
If the PC uses the Windows XP operating system,enter lodctr /R:PerfStringBackup.ini.
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Hi%20my%20name%20is%20Tesfamariam.%20I%20am%20an%20IP%20and%20wireless%20engineer%20at%20Huawei%20partner%20company.
Faheem
Faheem Created 6 days ago Helpful(0) Helpful(0)

The solution provided do not work.
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