Hi there! Can you please help me to resolve my issue with eNSP switches? By the way, Routers start well.
So here is my system's description: Windows 10 Pro Version 1803 OS build 17134.407
Installed software related to eNSP:
Oracle VM VirtualBox 5.2.30 177.32 MB 5.2.30 64-bit
eNSP V1.3.00.100 2.16 GB 1.3.00.100 64-bit
WinPcap 4.1.3 234.42 KB 4.1.0.2980 32-bit
Npcap 0.99-r9 742.85 KB 0.99-r9 32-bit
Wireshark 3.0.0 64-bit 175.29 MB 3.0.0 32-bit
When I start eNSP switch, for example, S3700 and open the CLI the hash line (####) is going forever. I noticed in task manager that process named eNSP_Switch.exe is flapping.
Here is the description for the event from Windows Logger that is repeating when eNSP_Switch is flapping:
Log Name: Application
Source: Application Error
Date: 28/05/2019 18:52:50
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ST-IN007340.StepLogic.ru
Description:
Faulting application name: eNSP_Switch.exe, version: 0.0.0.0, time stamp: 0x5804890d
Faulting module name: eNSP_Switch.exe, version: 0.0.0.0, time stamp: 0x5804890d
Exception code: 0xc0000005
Fault offset: 0x043a825c
Faulting process ID: 0x4364
Faulting application start time: 0x01d5156d63774c35
Faulting application path: C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s3700\eNSP_Switch.exe
Faulting module path: C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s3700\eNSP_Switch.exe
Report ID: 3bb6d012-fe41-4f94-a1ac-adf88cedbfa1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-28T15:52:50.324402500Z" />
<EventRecordID>17641</EventRecordID>
<Channel>Application</Channel>
<Security />
</System>
<EventData>
<Data>eNSP_Switch.exe</Data>
<Data>0.0.0.0</Data>
<Data>5804890d</Data>
<Data>eNSP_Switch.exe</Data>
<Data>0.0.0.0</Data>
<Data>5804890d</Data>
<Data>c0000005</Data>
<Data>043a825c</Data>
<Data>4364</Data>
<Data>01d5156d63774c35</Data>
<Data>C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s3700\eNSP_Switch.exe</Data>
<Data>C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s3700\eNSP_Switch.exe</Data>
<Data>3bb6d012-fe41-4f94-a1ac-adf88cedbfa1</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 28/05/2019 18:52:51
Event ID: 1001
Task Category: None
Level: Сведения
Keywords: Классический
User: N/A
Computer: ST-IN007340.StepLogic.ru
Description:
Fault bucket 108755185243, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: eNSP_Switch.exe
P2: 0.0.0.0
P3: 5804890d
P4: eNSP_Switch.exe
P5: 0.0.0.0
P6: 5804890d
P7: c0000005
P8: 043a825c
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE1CD.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE26A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE27B.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE279.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE299.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_eNSP_Switch.exe_5ef6e33382bd7e86bfd5a20db827a5eed8b7a5_01107b50_42a2e5a5
Analysis symbol:
Rechecking for solution: 0
Report Id: 3bb6d012-fe41-4f94-a1ac-adf88cedbfa1
Report Status: 268435456
Hashed bucket: d45469896b37077669a8ff9f625b9827
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-28T15:52:51.385693300Z" />
<EventRecordID>17642</EventRecordID>
<Channel>Application</Channel>
<Security />
</System>
<EventData>
<Data>108755185243</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>eNSP_Switch.exe</Data>
<Data>0.0.0.0</Data>
<Data>5804890d</Data>
<Data>eNSP_Switch.exe</Data>
<Data>0.0.0.0</Data>
<Data>5804890d</Data>
<Data>c0000005</Data>
<Data>043a825c</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE1CD.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE26A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE27B.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE279.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE299.tmp.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_eNSP_Switch.exe_5ef6e33382bd7e86bfd5a20db827a5eed8b7a5_01107b50_42a2e5a5</Data>
<Data>
</Data>
<Data>0</Data>
<Data>3bb6d012-fe41-4f94-a1ac-adf88cedbfa1</Data>
<Data>268435456</Data>
<Data>d45469896b37077669a8ff9f625b9827</Data>
<Data>0</Data>
</EventData>
</Event>
Files mentioned in the C:\ProgramData\Microsoft\Windows\WER\Temp\ is disappearing right away, I cannot catch them.
Maybe someone knows a way to get those files in windows like it can be possible in Linux with "inotify"
So any ideas, why my eNSP switch does not start?
Recommended answerPosted by user_3420195 at 2019-05-29 09:12Here is some additional info from Report.wer file for your R&D team, maybe this will help them a l ... Please check if you have enabled the CPU virtualazation in BIOS. If yes, maybe you can try to re-register the device on eNSP.
View more
|
|
|
@user_3420195 hi,
thanks for your feedback, but it's beyond our knowledgement, we will report this to the ensp R&D guys. anyway, you can try the following steps: 1. Choose Start > All Programs > Accessories. 2. Right-click Command Prompt and select Run as administrator. 3. Enter the command in the command line window that is displayed and start the counter. If the PC uses the Win7,Win8 or Win10 operating system,enter lodctr /R.
View more
|
|
|
You can try to run the VM in compatible mode.
Find virtualbox.exe and VBoxManage.exe in the installation path of the virtualbox, set their Properties: compatibility, run this program in compatibility mode for Windows 7 and select the checkbox: Run this program as an administrator.
View more
|
|
Posted by chenhui at 2019-05-29 01:28@user_3420195 hi,thanks for your feedback, but it's beyond our knowledgement, we will report this to ... Thanks for the reply, but this didn't help
View more
|
|
Posted by Hobbit at 2019-05-29 01:50You can try to run the VM in compatible mode.Find virtualbox.exe and VBoxManage.exe in the installat ... Thanks for the reply, but this didn't help
View more
|
|
Posted by chenhui at 2019-05-29 01:28 @user_3420195 hi,thanks for your feedback, but it's beyond our knowledgement, we will report this to ... Version=1 EventType=APPCRASH EventTime=132035928358232232 ReportType=2 Consent=1 UploadTime=132035928360838958 ReportStatus=268435456 ReportIdentifier=11804258-adf1-412a-8581-2ec51ca259b6 IntegratorReportIdentifier=2a1f6011-7fea-4888-92e5-69854bb18142 Wow64Host=34404 Wow64Guest=332 NsAppName=eNSP_Switch.exe AppSessionGuid=000019f0-0001-001a-dade-ae2bfa15d501 TargetAppId=W:000600c3974774132ccb44c6dabdecabdafa0000ffff!000085b20d5cacd0c079d561e5dbe073e02d5a0ad05f!eNSP_Switch.exe TargetAppVer=2016//10//17:08:41:30!0!eNSP_Switch.exe BootId=4294967295 ServiceSplit=22 TargetAsId=1990 IsFatal=1 Response.BucketId=29c61d56b478ab708904f52f5f7ed460 Response.BucketTable=1 Response.LegacyBucketId=108755185508 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=eNSP_Switch.exe Sig[1].Name=Application Version Sig[1].Value=0.0.0.0 Sig[2].Name=Application Timestamp Sig[2].Value=58048eba Sig[3].Name=Fault Module Name Sig[3].Value=eNSP_Switch.exe Sig[4].Name=Fault Module Version Sig[4].Value=0.0.0.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=58048eba Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=076616cc DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.17134.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=2057 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=2beb DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=5e24 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=5e242fda7d18813327ab5a22faeed05c UI[2]=C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s5700\eNSP_Switch.exe LoadedModule[0]=C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s5700\eNSP_Switch.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll LoadedModule[5]=C:\Windows\SYSTEM32\AcLayers.DLL LoadedModule[6]=C:\Windows\System32\msvcrt.dll LoadedModule[7]=C:\Windows\System32\USER32.dll LoadedModule[8]=C:\Windows\System32\win32u.dll LoadedModule[9]=C:\Windows\System32\GDI32.dll LoadedModule[10]=C:\Windows\System32\gdi32full.dll LoadedModule[11]=C:\Windows\System32\msvcp_win.dll LoadedModule[12]=C:\Windows\System32\ucrtbase.dll LoadedModule[13]=C:\Windows\System32\SHELL32.dll LoadedModule[14]=C:\Windows\System32\cfgmgr32.dll LoadedModule[15]=C:\Windows\System32\shcore.dll LoadedModule[16]=C:\Windows\System32\RPCRT4.dll LoadedModule[17]=C:\Windows\System32\SspiCli.dll LoadedModule[18]=C:\Windows\System32\CRYPTBASE.dll LoadedModule[19]=C:\Windows\System32\bcryptPrimitives.dll LoadedModule[20]=C:\Windows\System32\sechost.dll LoadedModule[21]=C:\Windows\System32\combase.dll LoadedModule[22]=C:\Windows\System32\windows.storage.dll LoadedModule[23]=C:\Windows\System32\advapi32.dll LoadedModule[24]=C:\Windows\System32\shlwapi.dll LoadedModule[25]=C:\Windows\System32\kernel.appcore.dll LoadedModule[26]=C:\Windows\System32\profapi.dll LoadedModule[27]=C:\Windows\System32\powrprof.dll LoadedModule[28]=C:\Windows\System32\FLTLIB.DLL LoadedModule[29]=C:\Windows\System32\OLEAUT32.dll LoadedModule[30]=C:\Windows\System32\SETUPAPI.dll LoadedModule[31]=C:\Windows\SYSTEM32\MPR.dll LoadedModule[32]=C:\Windows\SYSTEM32\WINSPOOL.DRV LoadedModule[33]=C:\Windows\SYSTEM32\PROPSYS.dll LoadedModule[34]=C:\Windows\SYSTEM32\IPHLPAPI.DLL LoadedModule[35]=C:\Windows\SYSTEM32\bcrypt.dll LoadedModule[36]=C:\Windows\SYSTEM32\sfc.dll LoadedModule[37]=C:\Windows\SYSTEM32\sfc_os.DLL LoadedModule[38]=C:\Windows\SYSTEM32\SortWindows61.dll LoadedModule[39]=C:\Windows\System32\IMM32.DLL LoadedModule[40]=C:\Windows\System32\WS2_32.dll LoadedModule[41]=C:\Windows\System32\PSAPI.DLL LoadedModule[42]=C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s5700\libxml2.dll LoadedModule[43]=C:\Windows\SYSTEM32\WINMM.dll LoadedModule[44]=C:\Windows\SYSTEM32\WINMMBASE.dll LoadedModule[45]=C:\Windows\SYSTEM32\packet.dll LoadedModule[46]=C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s5700\iconv.dll LoadedModule[47]=C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s5700\tcl82.dll LoadedModule[48]=C:\Windows\SYSTEM32\VERSION.dll LoadedModule[49]=C:\Windows\SYSTEM32\pdh.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=17134 OsInfo[3].Key=ubr OsInfo[3].Value=407 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=203 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=1 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=137924 OsInfo[15].Key=osinsty OsInfo[15].Value=1 OsInfo[16].Key=iever OsInfo[16].Value=11.407.17134.0-11.0.95 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=7985 OsInfo[19].Key=svolsz OsInfo[19].Value=236 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=180410 OsInfo[22].Key=bldtm OsInfo[22].Value=1804 OsInfo[23].Key=bldbrch OsInfo[23].Value=rs4_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.17134.407.amd64fre.rs4_release.180410-1804 OsInfo[30].Key=buildflightid OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[33].Key=expid OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=eNSP_Switch.exe AppPath=C:\Program Files\Huawei\eNSP\VBoxServer\Devices\Lsw\s5700\eNSP_Switch.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=B58E7811A80737D67D0027A9C5500D08 MetadataHash=1016415960
View more
|
|
|
And here is a link to Crash Dump of eNSP_Switch.exe
https://1drv.ms/u/s!AiOY6Zj3yQvGiwfnk6T8RqhmG6sd
View more
|
|
|
Please, let me know if any news comes from R&D team on this issue, deal?
View more
|
|
Posted by user_3420195 at 2019-05-29 09:12Here is some additional info from Report.wer file for your R&D team, maybe this will help them a l ... Please check if you have enabled the CPU virtualazation in BIOS. If yes, maybe you can try to re-register the device on eNSP.
View more
|
|
Posted by chenhui at 2019-05-30 00:49thanks, I've reported this to the R&D guys.please check if you have enabled the CPU virtualazation ... Thanks a lot for the reply! https://nimb.ws/Z6EtOq I believe it's already enabled You missed the link to the crash dump, didn't? I made it for the R&D team too. https://1drv.ms/u/s!AiOY6Zj3yQvGiwfnk6T8RqhmG6sd Please, let me know if any news comes from the R&D team on this issue, deal?
View more
|
|
Contact Us: e_online@huawei.com Copyright © 2022 Huawei Technologies Co., Ltd. All rights reserved.