[Emergency Handling Series Of Multipathing Software Faults] Blue Screen of Death When Multipathing Software Is Being Installed on a Windows-Based Appl

Symptom

When multipathing software is being installed on a Windows-based application server (Windows Server 2003 or Windows Server 2008), an unexpected error occurs, resulting in a blue screen.

Possible Causes

The latest service pack (SP) is not installed in the Windows operating system.

Impact

A BSOD error occurs when multipathing software is being installed in Windows, so the multipathing software fails to be installed. If a storage system is running with single links up, system performance deteriorates and service operation risks increase.

Fault Diagnosis

Figure1 Troubleshooting flowchart for a BSOD when multipathing software is being installed on a Windows-based application server

Procedure

1. Restart the operating system. Go to Windows Advanced Options Menu and select Last Known Good Configuration.

2. Log in to the operating system. Download the latest Windows SP from the Microsoft official website.

3. Install the downloaded SP.

4. Restart the application server. Check whether the fault is rectified.

• If yes, the procedure is complete.

• If no, keep the fault environment intact and contact technical support engineers.