EG8145V5 disconnecting one device at a time.

Hello, friend!
It's nice to meet you in the community.
We're working on getting the right answer for you.

Hello, friend!

As the problem you described is not clear, I cannot locate the fault based on the information you provided.

You are advised to restart the device and connect the network again.

A maximum of 36 terminals devices can be connected to an EG8145V5.

Is the EG8145V5 obtained from the ISP?

For carrier products provided by the ISP, contact the ISP for the administrator account and password of the ONT.

Please give me a clearer description.

Thank you!

Hi user!

You can also disable Prioritize 5 GHz to hide your 2.4 GHz or 5 GHz Wi-Fi network respectively
When the router's Wi-Fi is disabled, your phone, tablet, or laptop will not be able to connect to your router. You can enable Wi-Fi by restarting your router.

If you disabled your router's Wi-Fi through the web-based management page and selected After restarting, your router will turn on Wi-Fi automatically, Wi-Fi will be enabled automatically when you restart your router.

Thanks!

Thanks for the tip, but it didn't solve my problem.

Hello, friend!

I don't think it's a DNS configuration issue.

Can you provide the configuration information of the EG8145V5?


The procedure is as follows:

1. Please help to confirm below questions

1) The device connected with Velop always work fine？

2) How often does the issue happens？

2. Prepare two PC，PC1 connect to LAN1 port，PC2 connect to LAN2 port，and both PC1 and PC2 please install wireshark

3. PC1 telnet to the ONT，execute below command：(default account：root/admin or root/adminHW)

WAP> set ethportmirror sourceport 10 destport 1 mirrordate 2 enable 1

////destport 1 means the capture PC connect to ONT by LAN1 port

4. Open wireshark on PC1 and PC2，and start capture

5. PC2 ping 8.8.8.8，Wait until the ping request timeout

6. Stop the capture and save the packet

WAP> set ethportmirror sourceport 10 destport 1 mirrordate 2 enable 0

7. Collect the ONT configuration file and fault info

Thanks!

Hi user, if your configuration is correctly then u follow below steps hope it can help u:

Problem:
Wi-Fi frequently disconnects and then automatically reconnects.

Cause:
This issue may be caused by an issue with Wi-Fi roaming. If there are several mobile hotspots stored in the computer, the computer will automatically connect to the Wi-Fi hotspot with the best signal. If you frequently move the computer to other areas, the computer will frequently and automatically connect to other Wi-Fi hotspots.
This issue may also occur when there are two hotspots (for example, one is 2.4 GHz and the other is 5 GHz) with the same network name and password. In this case, your computer will connect automatically to the Wi-Fi hotspot with the best signal and network connection.
This issue may occur when the computer sends a data packet to the router and the router does not respond. In this case, the computer may think that the router is turned off and then disconnects from it.
This issue may also be caused by a faulty Wi-Fi driver.

Thanks!