Got it
Huawei Enterprise Support Community
Community Forums Access Network
EchoLife HG8245C EPON Ter...

EchoLife HG8245C EPON Terminal

Created: Dec 25, 2020 11:41:55Latest reply: Dec 31, 2020 20:20:28 1615 12 0 0 0
  HiCoins as reward： 0 (problem unresolved)
View the author 1#

Hi there.


Manufacturer:Huawei Technologies Co., Ltd;

ProductClass:HG8245C;

IP:192.168.100.1;

HWVer:343.C;

SWVer:V3R017C10S103;


1969-12-31 16:00 [Notice][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset after being powered on

1969-12-31 16:00 [Notice][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset after being powered on

1969-12-31 16:00 [Notice][Alarm-Log] 告警ID:104001,告警级别:次要,设备重启，复位原因：掉电复位

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset after being powered on, Terminal:OTHER

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:10451a,AlarmLevel:Error,Default configuration file restoration starts. Terminal:WEB

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:10451c,AlarmLevel:Error,Default configuration file restoration successful. Terminal:WEB

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset by the software, Terminal:OTHER

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset after being powered on, Terminal:OTHER

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Logout,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Logout,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Logout,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset by the software, Terminal:WEB

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Logout,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:304523,AlarmLevel:Error,[WEB]Unauthorized web request from ip 192.168.100.2

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:304523,AlarmLevel:Error,[WEB]Unauthorized web request from ip 192.168.100.2

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Logout,Username:root

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset unexpectedly, Terminal:OTHER

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Logout,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Logout,Username:root

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset unexpectedly, Terminal:OTHER

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset unexpectedly, Terminal:OTHER

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: ONU reset after being powered on, Terminal:OTHER

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104501,AlarmLevel:Error,Backing up configuration file.Terminal:WEB

1969-12-31 16:00 [Error][Alarm-Log] AlarmID:104502,AlarmLevel:Error,Configuration file backup successful.Terminal:WEB

1969-12-31 16:00 [Critical][Config-Log] Terminal:WEB(192.168.100.2),Result:Success,Type:Login,Username:root



Hi 

I have this device with me and it is restating after every 30 minutes even when it is connected to the internet or not.

Also, there is no support/firmware available here.

Please have your say and guide if someone has a similar device with them.

Regards.

ONT Series

Like (0) Dislike (0) Favorite(0) Share Report
Previous: [ODN Basics] Issue 05-Application-of-Optical-Cables-in-FTTX
Next: ONT EG8145V5 Not Working After Update
Featured Answers

Recommended answer

(1) (0)
Chenxintao
Admin Created Dec 26, 2020 00:20:13

Posted by user_4082249 at 2020-12-25 12:42 i have checked with ISP and they have no issue even i have checked this device by disconnecting fi ...

Hi, friend!


I found similar issues with this model:

After a few HG8245Cs are used in a damp environment for a long time, the HG8245Cs may be restored to factory settings or restarted.

Solution:
This issue can be effectively resolved by optimizing the button switch detection signal. Upgrade the live network to V300R013C10SPC121 or later. To ensure version normalization and back-end maintenance, it is recommended that this version be normalized to the baseline version V300R015C10SPC120.


You can apply for the firmware from your ISP. Because the ONT is customized by the carrier, the ISP has the corresponding permission to download the firmware.


Thanks!




View more
  • x
  • convention：
All Answers
(1) (0)
2#
jason_hu
jason_hu Admin Created Dec 25, 2020 11:42:49

Hello,
We're working on your problem. Please be patient.
View more
  • x
  • convention：
(1) (0)
3#
Chenxintao
Chenxintao Admin Created Dec 25, 2020 12:14:13

Hello, friend!


Based on your problem description and what is displayed in the log.


The device is repeatedly reset after being powered off.


ONU reset by the software


This may be a standby software problem caused by the setting after power failure You are advised to contact the ISP to apply for a new device version.


If the fault persists after the upgrade, the hardware of the device is faulty after the power-off. In this case, repair the hardware.


Thanks!

View more
  • x
  • convention：
(0) (0)
4#
user_4082249
user_4082249 Created Dec 25, 2020 12:42:20

Posted by Chenxintao at 2020-12-25 12:14 Hello, friend!Based on your problem description and what is displayed in the log.The device is repea ...
i have checked with ISP and they have no issue even i have checked this device by disconnecting fiber optic cable.
I have borrowed an other device of same model and both have same problem.
for upgrade i do not have firmware or link from where i can it.

View more
  • x
  • convention：
(1) (0)
5#
Chenxintao
Chenxintao Admin Created Dec 26, 2020 00:20:13

Posted by user_4082249 at 2020-12-25 12:42 i have checked with ISP and they have no issue even i have checked this device by disconnecting fi ...

Hi, friend!


I found similar issues with this model:

After a few HG8245Cs are used in a damp environment for a long time, the HG8245Cs may be restored to factory settings or restarted.

Solution:
This issue can be effectively resolved by optimizing the button switch detection signal. Upgrade the live network to V300R013C10SPC121 or later. To ensure version normalization and back-end maintenance, it is recommended that this version be normalized to the baseline version V300R015C10SPC120.


You can apply for the firmware from your ISP. Because the ONT is customized by the carrier, the ISP has the corresponding permission to download the firmware.


Thanks!




View more
  • x
  • convention：
(0) (0)
6#
user_4082249
user_4082249 Created Dec 31, 2020 20:20:28

So the problem is solved now with a different firmware which changed its version.
it is a custom build firmware is per my info and devises are working fine after upgradation.
the market is flooded with used devices and with small firmwares people are converting gpon to epon and vice versa, the models are hg8245and hg8245c,
View more
  • x
  • convention：

user_4089833
user_4089833 Created Jan 3, 2021 12:55:17 (0) (0)
Brother, may I got any updated firmware for hg8245c epon  
BilalKhan
BilalKhan Created Jan 6, 2021 19:00:29 (0) (0)
Hello Friend,
Can you mention that different firmware you used?
Because mine has same issue.
any link of that firmware?  
user_4082249
user_4082249 Reply BilalKhan  Created Jan 7, 2021 02:10:19 (0) (0)
Which model you have and what's the issue?  
BilalKhan
BilalKhan Reply user_4082249  Created Jan 7, 2021 04:18:34 (0) (0)
i have same model hg8245c and same problem of disconnection after 20 to 30mints.
can you help me by telling me the firmware you upgraded to hg8245c which solved your problem.  
user_4082249
user_4082249 Reply BilalKhan  Created Jan 7, 2021 09:52:28 (0) (0)
I don't have the firmware with me because it is upgraded by the the person who provides me service (isp).
i'll try to get the firmware and upload here (if it is allowed ) so everyone could download it.  
BilalKhan
BilalKhan Reply user_4082249  Created Jan 8, 2021 10:53:42 (0) (0)
best thing to do is go to router setting page and click device information page, then see software version and write down here.  
BilalKhan
BilalKhan Reply user_4082249  Created Jan 13, 2021 09:30:22 (0) (0)
have you notice down the software version written n your EPON device information page?  
View more replies
Back to list

Comment

Advanced
B Color Image Link Quote Code Smilies
You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login
Huawei Website Support About Huawei Privacy User Agreement Terms of Use Cookies Cookie Settings
Huawei Enterprise Huawei Carrier Forum Training & Certification

Contact Us: e_online@huawei.com Copyright © 2022 Huawei Technologies Co., Ltd. All rights reserved.

APP

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.