Echoes Heard and Small Volume When an Agent Answers a Call

Step 1 Log in to faulty eSpace iAgent.
Step 2 Check whether the volume configuration on the eSpace iAgent is correct.
Step 3 Check the operating system configuration on the agent client.
1. Choose Start > Control Panel. Click Sounds and Audio Devices Properties.
2. Click Volume in Voice recording on the Voice tab page. In the Recording Control dialog box that is displayed, select Select in Mic Volume to resolve the echo issue.
For details


3. Close Recording Control.
4. Click Volume in Voice recording on the Voice tab page. The Recording Control dialog box is displayed. Choose Options > Advanced.




5. Click Advanced. Select 1 Microphone Boost to resolve the small volume issue.
For details,




Step 4 Verify that the fault is rectified.
If the fault is rectified, the procedure ends.
If the fault persists, contact Huawei technical support.